Service Team Lead

10 hours ago

Kollam India One 97 Full time

Job Description About Paytm: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About Team: QR & Sound Box is one of Paytm s business tools to help merchants grow and manage their business through simplicity and data-driven technology. This team is responsible for growing the penetration of Paytm's QR Code & Sound Box business in Indian merchants. Visibility Accountability through Extensive QR/Soundbox deployment. Grow Distribution and Market share in the assigned area of operations. Formulate and launch the counter strategy for local initiatives taken up by the competition. Plan the market size, span and geographies by the team. About Role: We are looking to employ a driven and experienced Team Lead to increase service expansion within an assigned geographical area and guide a team of field service representatives. The Team Lead's are responsibilities include delivering exceptional service to potential and existing customers, evaluating the performance of the service team, and preparing concise service reports. You should also be able to develop as well as modify customer service plans as needed. To be successful as an cluster service manager, you should be committed to driving service and adept at managing a service team. Ultimately, an outstanding cluster service manager should demonstrate exceptional analytical, problem-solving, and customer service skills at all times. Responsibilities: 1. Team Management (Service FSEs) min 15-20. 2. SLA Management- Ticket Closure of both Proactive and Reactive Merchants issues. (device related) 3. Material Management from Hub to FSE. (Fwd and Reverse Logistics). 4. UpsellingSkill. 5. Analytical and Data Manager. 6. Trainer Mindset. 7. Strong service background 8. Industry- DTH/Broadband/Consumer Electronics etc. 9. Local market knowledge 10. Strong understanding of stock handling/ inventory management Education Graduate or above / Post Graduation preferred. Why join us- 1. A collaborative output-driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities 3. A solid 360 feedback from your peer teams on your support of their goals 4. Respect, that is earned, not demanded from your peers and manager Compensation: If you are the right fit, we believe in creating wealth for you with enviable 500 Mn+ registered users, 21 Mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants - and we are committed to it. India's largest digital lending story We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • Service Team Lead

    1 day ago

    Kollam, Kerala, India Paytm Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    ​About Paytm: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of...

  • Service Team Lead

    1 day ago

    Kollam, Kerala, India Paytm Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    About Paytm:Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.About...

  • Team lead

    1 week ago

    Kollam, India Valkyrie People Consulting Full time

    Position: Team Lead – Remote Recruiter Location: Remote (Work from Home) Company: Valkyrie People Consulting Employment Type: Full-time About Us: Valkyrie People Consulting is a premier talent solutions partner, trusted by leading organizations across industries for high-impact hiring. We specialize in executive search, recruitment process outsourcing, and...

  • Engineering team lead

    4 weeks ago

    Kollam, India HealthSigns Full time

    About the RoleWe’re looking for a highly skilled Engineering Lead with 8+ years of experience to own and scale our healthcare platform across India, the Middle East, Latin America, and the US. You will architect scalable systems, lead a distributed engineering team, and remain hands-on with key technical decisions and code.This is not a framework-focused...

  • Team Lead – Operations

    22 hours ago

    Kollam, India Innova ESI Full time

    Role: Team Lead – Operations & Reporting (Content Moderation)Location: HyderabadExperience: 4+ YearsImmediate Joiners OnlyMandatory Skills & ExperienceKey skills:Excellent communication/ comprehension skillsStrong experience in operations management and People managementGood with excel (Intermediate level- Pivot, VLOOKUP XLookup and basic excel...

  • Team Lead, Team lead

    3 weeks ago

    India Amazon Music Full time

    Job Description Description At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal...

  • Team Lead

    6 days ago

    India Zensar Technologies Full time

    ZENSAR -TEAM LEAD | PROJECT MANAGER OPPORTUNITY FOR GEN AI PROJECTDear Aspirant, Greetings from Zensar!!We are a technology consulting and services company with over 11,500 associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile, and competitive. We focus on conceptualizing, designing,...

  • Team Lead

    5 days ago

    India Zensar Technologies Full time

    ZENSAR -TEAM LEAD | PROJECT MANAGER OPPORTUNITY FOR GEN AI PROJECT Dear Aspirant, Greetings from Zensar!! We are a technology consulting and services company with over 11,500 associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile, and competitive. We focus on conceptualizing, designing,...

  • Team Lead

    6 days ago

    India Zensar Technologies Full time

    ZENSAR -TEAM LEAD | PROJECT MANAGER OPPORTUNITY FOR GEN AI PROJECT Dear Aspirant, Greetings from Zensar!! We are a technology consulting and services company with over 11,500 associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile, and competitive. We focus on conceptualizing, designing,...

  • Customer Service Team Lead

    2 weeks ago

    Chennai, India AMMEGA Full time

    Job Description Job Description Work location: Chennai Roles & Responsibilities: - Customer Order Management & Correspondence: Enquiries, Quotes, Order receipt to deliveries, Payments. - Relevant experience & knowledge of the process handling OEMs, End Users and Distributor Management. - Effective communication managing customer relationship and exceed...