Service desk specialist
2 months ago
Required Skill:
Desired Competencies (Technical/Behavioral Competency)
Must-Have**
(Ideally should not be more than 3-5)
Excellent English language voice and written com skills
Basic Infra L1 experience (windows, network , office 365, MS Dynamics, Bomgar , Snow etc )
Willingness to work in 24/7 ops incl night shifts and weekends
IT/Application Service Desk agent experience using Genesys /CISCO voice platforms
ITIL V4 Foundation Exposure
Infrastructure technical support experience
Willingness to work in night shifts and weekends
Excellent communication skills
Good-to-Have
Comp TIA A+, N+, ITIL Foundation certification
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