Customer Service Specialist
1 week ago
Job Posting: Web Chat & Social Media Support Specialist Location: On-site- Kharadi Pune Shift: 24x7 Rotational-Self Travel Experience: 3–4 Years (Web Chat for US clients) About the Role We are looking for a highly skilled Web Chat & Social Media Support Specialist to manage real-time customer interactions across web chat and social media platforms. The ideal candidate has exceptional written English skills, understands social media engagement dynamics, and can respond to customer queries using free-form communication rather than strict scripts. Key Responsibilities • Handle customer interactions via web chat and social media platforms with high accuracy and professionalism • Draft clear, grammatically correct, and empathetic responses in English • Manage and resolve customer questions, concerns, and feedback in a timely manner • Use free-flow communication style while maintaining brand tone and service quality • Collaborate with internal teams to escalate and resolve complex issues when required • Maintain performance metrics including response time, quality scores, and customer satisfaction Required Skills & Qualifications • 3–4 years of experience managing web chat processes for US clients • Excellent written and communication skills in English • Strong understanding of social media channels and customer interaction norms • Ability to think creatively and respond with appropriate tone and context • Comfortable working in a 24x7 environment with rotational shifts • Strong multitasking, problem-solving, and time-management skills Preferred • Prior BPO / Customer Success / Online Community Support experience • Knowledge of CRM or chat support tools
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Customer Service Specialist
2 weeks ago
Pune, Maharashtra, India Willis Towers Watson Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany DescriptionPersistent Systems is an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help clients anticipate what's next. We work with industry-leading organizations worldwide, including 20 Fortune 50 companies and major US and Indian banks. Recognized for...
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Customer Service Specialist
1 week ago
Pune, India Tru Performance Inc Full timeJob Posting: Web Chat & Social Media Support Specialist Location: On-site- Kharadi Pune Shift: 24x7 Rotational-Self Travel Experience: 3–4 Years (Web Chat for US clients) About the Role We are looking for a highly skilled Web Chat & Social Media Support Specialist to manage real-time customer interactions across web chat and social media platforms. The...
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Customer Service Specialist
1 week ago
Pune, India Tru Performance Inc Full timeJob Posting: Web Chat & Social Media Support Specialist Location: On-site- Kharadi PuneShift: 24x7 Rotational-Self TravelExperience: 3–4 Years (Web Chat for US clients)About the RoleWe are looking for a highly skilled Web Chat & Social Media Support Specialist to manage real-time customer interactions across web chat and social media platforms. The...
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Customer Service Specialist
1 week ago
Pune, India Tru Performance Inc Full timeJob Posting: Web Chat & Social Media Support Specialist Location: On-site- Kharadi Pune Shift: 24x7 Rotational-Self Travel Experience: 3–4 Years (Web Chat for US clients) About the Role We are looking for a highly skilled Web Chat & Social Media Support Specialist to manage real-time customer interactions across web chat and social media platforms. The...
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Customer Service Specialist
1 week ago
Pune, India Tru Performance Inc Full timeJob Posting: Web Chat & Social Media Support Specialist Location: On-site- Kharadi PuneShift: 24x7 Rotational-Self TravelExperience: 3–4 Years (Web Chat for US clients)About the RoleWe are looking for a highly skilled Web Chat & Social Media Support Specialist to manage real-time customer interactions across web chat and social media platforms. The ideal...
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Customer Services Specialist
2 weeks ago
Pune/Pimpri-Chinchwad Area, India AT-iZ Business Solutions Full time ₹ 4,00,000 - ₹ 8,00,000 per yearCompany DescriptionAtiz Business Solution, a subsidiary of Limson Engineering, carries forward a legacy of 60 years of excellence in the industry. Established to drive digital transformation, Atiz Business Solution specializes in Robotic Process Automation (RPA), Staff Augmentation, and customer service solutions. We empower businesses to streamline...
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Customer Service Specialist
2 days ago
Pune, India Manfront Staffing Services Pvt.Ltd. Full timeCompany Overview Manfront Staffing Services Pvt. Ltd. is a premier technology-based recruitment and staffing services provider across India. Founded in 2017 and headquartered in Kolkata, the company is known for its professionalism and high standards in client services and industry integrity. With a wide presence in cities such as Delhi, Mumbai, and...
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Customer Service Specialist
1 week ago
Pune, Maharashtra, India Manfront Staffing Services Full time ₹ 1,50,000 - ₹ 2,50,000 per yearCompany OverviewManfront Staffing Services Pvt. Ltd. is a premier technology-based recruitment and staffing services provider across India. Founded in 2017 and headquartered in Kolkata, the company is known for its professionalism and high standards in client services and industry integrity. With a wide presence in cities such as Delhi, Mumbai, and...
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Customer Service Specialist
2 weeks ago
Pune, India Tru Performance Inc Full timeJob Posting: Web Chat & Social Media Support SpecialistLocation: On-site- Kharadi PuneShift: 24x7 Rotational-Self TravelExperience: 3–4 Years (Web Chat for US clients)About the RoleWe are looking for a highly skilled Web Chat & Social Media Support Specialist to manage real-time customer interactions across web chat and social media platforms. The ideal...
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Customer Service Specialist
1 week ago
Pune, India Tru Performance Inc Full timeJob Posting: Web Chat & Social Media Support SpecialistLocation: On-site- Kharadi PuneShift: 24x7 Rotational-Self TravelExperience: 3–4 Years (Web Chat for US clients)About the RoleWe are looking for a highly skilled Web Chat & Social Media Support Specialist to manage real-time customer interactions across web chat and social media platforms. The ideal...
