Senior Manager

1 week ago

Nagpur, India Tata Consultancy Services Full time

TCS BPS IS HIRING FOR Senior Manager role at NagpurKindly go through the norms below and apply only if its relevant .Job Role: Senior ManagerJob Location: NagpurExperience required: 14 to 20 years of work experience in International Life and Annuity Insurance DomainJob Requirement:Any full-time graduate (10+2+3).Willingness to work in any shifts.Mode of Salary credit should be through banks from all the employers (No cash in hand)All educational and employment documents are mandatory to have.Skill Requirement:- 15+ or more of management experience and currently in a leadership role working in an MNC BPO driving people & organizational initiatives across different sites- Project Management experience , Client-facing projects in a consulting and/or technology services .- Experience in the use of technical/statistical tools to drive process improvementsJob Description:- Own and manage various offshore Customer Journeys & new Transitions- As part of the team, the individual will manage end to end journey for offshore team- The Lead will own the day to day operations for this team and closely work with the Onshore Journey lead and offshore Head- Strong and proven track record in delivering large sized transformation programs- Manage end to end offshore Ops delivery for Back Office, digital channels and Transformation and PnL for the span .- Will also be responsible for driving improvement customer experience and transformation across the journeys.- Impeccable operational acumen and ability to problem solve and resolve conflict- Experience in Client Relationship Management engaging with onshore leads, key client stakeholders, understanding their requirements and Outsourcers ability to meet them- Experience of Driving Digital Transformation across a portfolio of accounts- Ensure resources, capabilities and capacity to meet Customer requirements- Initiate process, productivity and service improvements to improve Customer Satisfaction- Demonstrates a breadth and depth of operational service delivery management expertise, in an international environment .- Excellent analytical and problem-solving skills- Experience in managing/supporting transitions of complex projects- Self-motivated Leader with a keen eye for detail and ability to deal with ambiguity and complex operations"TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If you notice the above, please bring it to our attention immediately."

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