Showroom Sales Manager
1 week ago
Position: Showroom Manager
Location: Bangalore, India
Company: Alankaram (Luxury Furniture Manufacturer)
Job Summary:
The Showroom Manager will be responsible for driving sales growth, managing day-to-day operations, and ensuring an exceptional customer experience at Alankaram’s Bangalore showroom. The ideal candidate will have a strong sales acumen, excellent leadership skills, and a passion for luxury furniture and design.
Key Responsibilities:
Sales and Business Development:
- Develop and implement strategies to achieve sales targets and grow revenue.
- Identify new sales opportunities, build relationships with architects, designers, builders, and other potential clients.
- Oversee customer interactions and ensure high conversion rates from showroom visits to sales.
- Lead and support the sales team in preparing and presenting customized quotes, follow-ups, and closing deals.
- Track and analyze sales data, trends, and customer feedback to adjust sales strategies as needed.
- Organize promotional events, exhibitions, and showroom visits to attract potential clients and boost sales.
Customer Experience:
- Ensure that all customers have a premium shopping experience that aligns with Alankaram’s brand values.
- Train staff to deliver exceptional customer service, addressing queries, resolving complaints, and providing design consultations.
- Collaborate with the marketing team to develop customer-centric campaigns to promote the showroom's unique offerings.
Store Management:
- Oversee the showroom's daily operations, including inventory management, product displays, cleanliness, and maintenance.
- Ensure optimal stock levels, track product availability, and manage incoming and outgoing inventory with accuracy.
- Maintain product knowledge and stay updated on new arrivals and trends to guide customers effectively.
Team Leadership:
- Lead, mentor, and manage showroom staff, fostering a positive work culture and setting clear performance goals.
- Conduct regular team meetings, provide training sessions on sales techniques, product knowledge, and customer service.
- Monitor staff performance and provide feedback, coaching, and support to meet individual and team objectives.
Collaboration and Coordination:
- Work closely with the marketing, design, and manufacturing teams to ensure product availability, promotional campaigns, and new launches are effectively represented.
- Maintain regular communication with the headquarters in Pithampur to report on showroom performance, challenges, and customer feedback.
- Coordinate with the operations team to address any logistical or product-related issues promptly.
Market Research and Competitor Analysis:
- Stay informed about market trends, competitor activities, and customer preferences in the luxury furniture segment.
- Use market insights to make data-driven recommendations for sales strategies and customer engagement.
Reporting and Analytics:
- Prepare and present periodic sales reports, including KPIs, sales conversion rates, customer footfall, and feedback.
- Monitor showroom expenses and optimize costs while maintaining high standards of service and presentation.
Key Performance Indicators (KPIs):
- Sales revenue growth and meeting/exceeding sales targets.
- Customer conversion rates and customer satisfaction scores.
- Effective inventory management with minimal discrepancies.
- Staff productivity, training compliance, and retention.
- Execution and success of promotional activities/events.
Qualifications and Skills:
- Bachelor's degree in Business, Marketing, or related field (Master’s preferred).
- 10+ years of experience in sales and showroom/store management, preferably in the luxury furniture or home decor industry.
- Proven track record of achieving and exceeding sales targets.
- Strong leadership and team management abilities.
- Exceptional customer service and communication skills.
- Proficiency in CRM software, sales analytics, and inventory management systems.
- A keen eye for design and a passion for luxury furniture and interiors.
Compensation:
Competitive salary with performance-based incentives.
Showroom address:
Alankaram
1st-3rd floor, Next to Madhu's Tyre,
Dr MH Marigowda Road, Opposite Wilson Garden 1st Cross,
Near Double Road Lalbaugh Gate,
Bengaluru - 560027
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