Showroom Sales Manager

2 months ago

Bangalore, India Alankaram Full time

Position: Showroom Manager

Location: Bangalore, India

Company: Alankaram (Luxury Furniture Manufacturer)

Job Summary:

The Showroom Manager will be responsible for driving sales growth, managing day-to-day operations, and ensuring an exceptional customer experience at Alankaram’s Bangalore showroom. The ideal candidate will have a strong sales acumen, excellent leadership skills, and a passion for luxury furniture and design.

Key Responsibilities:

Sales and Business Development:

  • Develop and implement strategies to achieve sales targets and grow revenue.
  • Identify new sales opportunities, build relationships with architects, designers, builders, and other potential clients.
  • Oversee customer interactions and ensure high conversion rates from showroom visits to sales.
  • Lead and support the sales team in preparing and presenting customized quotes, follow-ups, and closing deals.
  • Track and analyze sales data, trends, and customer feedback to adjust sales strategies as needed.
  • Organize promotional events, exhibitions, and showroom visits to attract potential clients and boost sales.

Customer Experience:

  • Ensure that all customers have a premium shopping experience that aligns with Alankaram’s brand values.
  • Train staff to deliver exceptional customer service, addressing queries, resolving complaints, and providing design consultations.
  • Collaborate with the marketing team to develop customer-centric campaigns to promote the showroom's unique offerings.

Store Management:

  • Oversee the showroom's daily operations, including inventory management, product displays, cleanliness, and maintenance.
  • Ensure optimal stock levels, track product availability, and manage incoming and outgoing inventory with accuracy.
  • Maintain product knowledge and stay updated on new arrivals and trends to guide customers effectively.

Team Leadership:

  • Lead, mentor, and manage showroom staff, fostering a positive work culture and setting clear performance goals.
  • Conduct regular team meetings, provide training sessions on sales techniques, product knowledge, and customer service.
  • Monitor staff performance and provide feedback, coaching, and support to meet individual and team objectives.

Collaboration and Coordination:

  • Work closely with the marketing, design, and manufacturing teams to ensure product availability, promotional campaigns, and new launches are effectively represented.
  • Maintain regular communication with the headquarters in Pithampur to report on showroom performance, challenges, and customer feedback.
  • Coordinate with the operations team to address any logistical or product-related issues promptly.

Market Research and Competitor Analysis:

  • Stay informed about market trends, competitor activities, and customer preferences in the luxury furniture segment.
  • Use market insights to make data-driven recommendations for sales strategies and customer engagement.

Reporting and Analytics:

  • Prepare and present periodic sales reports, including KPIs, sales conversion rates, customer footfall, and feedback.
  • Monitor showroom expenses and optimize costs while maintaining high standards of service and presentation.

Key Performance Indicators (KPIs):

  • Sales revenue growth and meeting/exceeding sales targets.
  • Customer conversion rates and customer satisfaction scores.
  • Effective inventory management with minimal discrepancies.
  • Staff productivity, training compliance, and retention.
  • Execution and success of promotional activities/events.

Qualifications and Skills:

  • Bachelor's degree in Business, Marketing, or related field (Master’s preferred).
  • 10+ years of experience in sales and showroom/store management, preferably in the luxury furniture or home decor industry.
  • Proven track record of achieving and exceeding sales targets.
  • Strong leadership and team management abilities.
  • Exceptional customer service and communication skills.
  • Proficiency in CRM software, sales analytics, and inventory management systems.
  • A keen eye for design and a passion for luxury furniture and interiors.

Compensation:

Competitive salary with performance-based incentives.

Showroom address:

Alankaram

1st-3rd floor, Next to Madhu's Tyre,

Dr MH Marigowda Road, Opposite Wilson Garden 1st Cross,

Near Double Road Lalbaugh Gate,

Bengaluru - 560027

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