Team leader- customer support

6 days ago


Kolkata, India CLIRNET Full time
Key Responsibilities:
Building customer personas and personalized engagement strategies vis-à-vis content pla
n Incorporating customer insights, feedback collection & constant Persona buil
d Working closely with customer insights and analytics to build data driven, continuous improvement cultur
e Content Selection, creation in Liaison with Research team and Team Monitoring for Effective Delivery
. Lead and Manage a Team of Personalized Chat based engagement Process including Content Sourcing from various cross-functions & amp; Communication Designing for HCPs Engagement
. Actively contribute to the development of the brand business plan and Doctors Engagement Activity Drive for various Support process while meeting desired Views & Unique Engagement at Platfor
m Maintain accurate information / records of transactions done by team. Periodic audit of the process & improvement plannin
g Actively conducting team meetings for constant coaching and skill development of team member
s

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