Customer Support Representative Freshers

2 weeks ago


New Town Kolkata West Bengal, India Team Andreal Full time

**Key Responsibilities**:

- Conduct outbound calls to prospective customers to introduce our products/services and generate interest.
- Follow-up on leads and inquiries generated through various marketing channels.
- Identify customer needs and offer tailored solutions or product recommendations.
- Explain product features, pricing, and benefits to potential customers.
- Maintain accurate records of interactions and update customer databases.
- Handle objections and address customer concerns effectively to close sales or schedule appointments for further discussion.
- Collaborate with the sales team to ensure smooth handover of qualified leads.
- Stay informed about product updates, promotions, and industry trends to provide accurate information to customers.
- Provide feedback to the management team regarding customer preferences, market trends, and competitor activities.

**Requirements**:

- Proven experience in customer service role.
- Excellent communication skills in English.
- Ability to engage customers effectively and build rapport over the phone.
- Strong negotiation and persuasion skills.
- Proficiency in using CRM software and other telecalling tools.
- Ability to work independently and as part of a team in a fast-paced environment.
- High level of professionalism and integrity.
- Flexibility to work in shifts, if required.
- Minimum educational qualification: Graduation

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹8,000.00 - ₹12,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Leave encashment

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Commission pay
- Performance bonus

**Education**:

- Bachelor's (preferred)

**Language**:

- English (required)

Work Location: In person



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