Team Lead

4 weeks ago


pune, India IGT Solutions Full time
Positions : Team Lead
Location : Pune
24* BPO
Job Description :
The purpose of this role is to manage all team and process related issues. This would entail team management activities including effective process control, monitoring voice standards, performance reporting, value innovation, and escalation resolution. The team size would be of 15 - 20 agents on inbound calls/email
Ensure team meets and exceed Stipulated Timelines and Service level Agreements.
Team Lead needs to monitor calls and provide regular coaching and mentoring to agents and track low performers in team.
Team Lead may be required to be a part of Client Calls – Agent Focus Group Discussions.
Team Lead has to re-inforce and drive all product related updates in team and handle escalated calls.
Team Lead has to download and maintain CMS reports – related to team staffing, AHT – track aux adherence and ensure discipline is maintained in team.
Ensure that all compliance related to policy and procedures are adhered to by agents on calls.
Team Leads are responsible for staff retention.
Team Lead has to conduct and manage appraisal discussions (PMS) with agents.
SKILLS AND KNOWLEDGE: EDUCATIONAL QUALIFICATIONS –
Candidate must be a graduate in any stream / Undergraduate / High School Graduate
RELEVANT EXPERIENCE –
With 1-2 years in supervisor or TL role in a BPO Operations or Travel Account set-up
Knowledgeable in computer MS applications & Excel
Preferably with experience in Travel BPO/Travel Agency & hands on experience in travel bookings and changes
FUNCTIONAL COMPETENCIES –
Leadership and People Management
Decision Making
Problem Solving Ability
Customer Management
Analytical and Methodical Abilities
Coordination / Team Work
Communications Skills Verbal and Written
BEHAVIORAL COMPETENCIES AND SKILLS –
Achieving Results
Customer Orientation
Empowering & Developing
Valuing People
KNOWLEDGE, SKILLS & OTHER ABILITIES --
Strong team-building skills.
Able to effectively assess operational inefficiencies.
Exceptionally talented at devising appropriate goals.
Good knowledge of measurable tasks.
Competent at social oral and written communication.
Excellent goal tracking and report writing.
Excellent communication and leadership skills
Organizational and time-management skills
Decision-making skills
PERSONAL CHARACTERISTICS & BEHAVIOURS
Strong leadership/people skills and performance management know-how
Excellent written and verbal communication skills in English
Willing to work in a fast-paced, dynamic and schedule-shifting environment
Organized and Methodical
Possesses integrity and strong work ethic including maintaining confidentiality
No criminal records
No active violations and/or disciplinary memos
Flexible and adaptive to work schedules
Has positive behaviour and background
High level of integrity and accountability
Budget - 4lpa to 5LPA
Regards
Varsha Batra
M.+91 - 8527123018 (Whatsapp)
  • Team Lead

    6 months ago


    Pune, India Etraveli AB Full time

    About E-Traveli Group :Our headquarters are located in Uppsala, and we have offices in Stockholm, Gothenburg, Athens, Toronto, Buenos Aires, Pune, and Mumbai. We like a fast ride. Our eyes tearing up from the wind, hair an unwieldy mess, hands gripping the steering wheel; that kind of fast. Since we started in 2000, weve expanded to 6 continents, 75...

  • Team Lead

    3 weeks ago


    Pune, India NXTEntry Full time

       Python, Java, SQL2.       Test planning and strategy3.      Programming languages – JAVA4.      Knowledge in Java, SQL5.      Familiar with CI/CD tools like JENKINS6.      Version control systems like GIT.7.      Good communication and teamwork abilities8.   Design, document test cases, lead a team and report...

  • Team Lead

    18 hours ago


    Pune, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon - where builders can build! We're looking for a smart, customer-obsessed innovator and owner to join our Operations TeamPurview of a Team Lead in MumbaiTeam...

  • Team Lead

    5 months ago


    Pune, India Infosys Full time

    Responsibilities •Overall responsible for the full E2E life cycle of the Change Management processes.•Responsible for the day-to-day coordination of Change Requests, to include ticket updates, coordinating approvals and dealing with queries and issues that may arise.•Produce daily and weekly reporting as required to support the Change...

  • Sales Team Lead

    15 hours ago


    Pune, Maharashtra, India PressureJet Systems Pvt Ltd Full time

    Job DescriptionWe are seeking a talented Sales Team Lead to join our team at PressureJet Systems Pvt Ltd. This is an exciting opportunity to drive sales growth and contribute to the company's success.About the RoleThe Sales Team Lead will be responsible for leading a team of sales professionals, identifying new business opportunities, and developing...

  • IT Security Team lead

    2 months ago


    Pune, India May I Help You Full time

    IT Security Team leadLocation : Bangalore and ChennaiPlease share cv to contact@mayihelpu.co.inJob OverviewWe are seeking a skilled and experienced IT Security Team Lead to join our team at May I Help You. As the IT Security Team Lead, you will be responsible for leading and managing our IT security initiatives and ensuring the confidentiality, integrity,...

  • Senior IT Team Lead

    4 weeks ago


    Pune, Maharashtra, India METROMAKRO Full time

    About METROMETRO is a leading international wholesaler with operations in 31 countries and over 93,000 employees worldwide. Our company operates in multiple locations globally and provides various services to our customers.We are seeking an experienced Senior IT Team Lead to join our team. This role involves managing a team of 20-25 consultants and driving...

  • Operations Team Lead

    3 weeks ago


    Pune, Maharashtra, India Max Life Insurance Full time

    About Us">Max Life Insurance is a leading provider of life insurance solutions, dedicated to helping individuals and families achieve their financial goals. We are seeking an experienced Operations Team Lead to join our team.Job Summary">We are looking for a seasoned professional to lead our operations team. The successful candidate will be responsible for...

  • Design Team Lead

    2 months ago


    Pune, India Livspace Full time

    As a Design Director, you should be talented and experienced to inspire and lead the creative efforts for the Premium interior design vertical in Livspace for that region. The ideal candidate will be responsible for overseeing the design process from conception to completion, ensuring the delivery of exceptional design work that meets and exceeds the...

  • DevOps Team Lead

    1 week ago


    Pune, Maharashtra, India Sunware Technologies Full time

    Job Title: DevOps Team LeadLocation: Not SpecifiedExperience: 6+ yearsPosition Type: Full-timeRole Overview:The DevOps Team Lead at Sunware Technologies will be responsible for overseeing the design and implementation of CI/CD pipelines, ensuring the smooth operation of development and production environments, and leading a team of DevOps engineers. This...

  • Java Team Lead

    3 weeks ago


    Pune, India Truelancer.com Full time

    Job Title: Java Lead Experience: 10+ Yrs Job Overview: We are seeking a dynamic and experienced Java Lead. The ideal candidate will possess strong technical expertise, leadership skills, and the ability to manage and mentor a team of 20+ members across multiple PODs. You will serve as the technical front face to the client, collaborating closely with...

  • Java Team Lead

    3 weeks ago


    Pune, India Truelancer.com Full time

    Job Title: Java LeadExperience: 10+ YrsJob Overview:We are seeking a dynamic and experienced Java Lead. The ideal candidate will possess strong technical expertise, leadership skills, and the ability to manage and mentor a team of 20+ members across multiple PODs. You will serve as the technical front face to the client, collaborating closely with...

  • Marketing Team Lead

    4 weeks ago


    pune, India Hot Fuego LLC Full time

    Job Description: Digital Marketing Team Lead Hot Fuego Pvt Ltd – Pune, India About Hot Fuego Hot Fuego, LLC is the world leader in next-level management. “Fuego” (pronounced f-way-go) is the Spanish word for “fire.” We are experts in elevating our clients from good to great and finding ways to light their sales on fire. We hire talent who lives...

  • IT Support Team Lead

    2 weeks ago


    Pune, Maharashtra, India Quorum Software Full time

    Job Title: IT Support Team LeadWe are seeking an experienced IT Support Team Lead to join our team at Quorum Software in Pune, India. As a key member of our support operations team, you will be responsible for leading and managing a team of technical support professionals who provide high-quality service delivery to our customers.About Quorum SoftwareQuorum...

  • ITSM Team Lead

    3 days ago


    Pune, Maharashtra, India ITC WORLDWIDE Full time

    We are seeking an experienced ITSM Team Lead to join our team at ITC Worldwide. The salary for this role is estimated to be around $95,000 - $110,000 per year.About the RoleThe ITSM Team Lead will oversee a dynamic team of engineers providing support to customers. This role ensures a customer-friendly approach for resolving O365/Azure technology related...

  • Strategic Team Lead

    4 weeks ago


    Pune, Maharashtra, India CENCORA INDIA TECHNOLOGY SERVICES PRIVATE LIMITED Full time

    Overview: At Cencora India Technology Services Private Limited, we strive to create healthier futures by empowering our team members. We are seeking a highly skilled Strategic Team Lead to join our innovative company and contribute to delivering exceptional results.

  • Design Team Lead

    2 months ago


    pune, India Livspace Full time

    As a Design Director, you should be talented and experienced to inspire and lead the creative efforts for the Premium interior design vertical in Livspace for that region. The ideal candidate will be responsible for overseeing the design process from conception to completion, ensuring the delivery of exceptional design work that meets and exceeds the...

  • Design Team Lead

    2 months ago


    Pune, India Livspace Full time

    As a Design Director, you should be talented and experienced to inspire and lead the creative efforts for the Premium interior design vertical in Livspace for that region. The ideal candidate will be responsible for overseeing the design process from conception to completion, ensuring the delivery of exceptional design work that meets and exceeds the...

  • Account Team Lead

    1 week ago


    Pune, Maharashtra, India KellyOCG Full time

    Job DescriptionWe are seeking a seasoned Account Team Lead to join our team at KellyOCG.The ideal candidate will have 10-15 years of experience in sourcing, recruiting and talent acquisition, with expertise in IT hiring.Key Responsibilities:Manage and lead a team of recruiters, sourcing recruiters and professional and technical recruiting...

  • Team Lead, Finance

    5 months ago


    Pune, India Cornerstone OnDemand Full time

    We're looking for a Team Lead, Finance This role is Office Based, Pune Office Role: Team Lead – (Pune, India) Cornerstone OnDemand (CSOD) is at a critically important juncture in the company’s lifecycle. CSOD is the world’s largest and most successful stand-alone unified Talent Management company and one of the world’s largest SaaS...