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Customer Support Executive

2 months ago

hyderabad, India ProLegion Full time
Required Experience: 0-1 year (Freshers with no prior experience can also apply)
Location: Hyderabad, India
Job Type: Full-time
Joining Availability: Immediate or within 15 days
Job Description:
In Customer Support Executive role, you will be responsible for providing timely and effective assistance to our customers, ensuring high levels of satisfaction. You will address customer queries, explain company policies and benefits, and resolve issues promptly to enhance the overall customer experience.
Key Responsibilities:
Customer Assistance: Respond promptly to assigned customer calls and provide effective solutions to their queries.
Customer Experience: Strive to consistently deliver exceptional customer service, ensuring all interactions are handled professionally and courteously.
Issue Resolution: Provide quick and efficient resolutions to customer issues, ensuring satisfaction at every stage of the interaction.
Company Policies: Communicate company policies, benefits, and procedures to customers clearly and accurately.
Mandatory Requirements:
Availability: Immediate availability to join the team.
Language Proficiency: Excellent proficiency in both Hindi and English, with strong communication skills.
Location: Candidate must be residing in Hyderabad.
Educational Qualification: Minimum qualification of Intermediate (12th grade) is mandatory.

Perks & Benefits:
Supportive Environment: A positive and enriching work atmosphere to help you grow and excel.
Incentive Structure: Lucrative performance-based incentives to reward your contributions.
Night Shift Allowance: Additional allowance for working night shifts.