Customer Services Team Leader
2 weeks ago
Hefty Software Solutions LLP is dedicated to providing the most up-to-date knowledge of industry practices and insight into emerging but practical and dependable solutions. Our team is well-versed in all aspects of the E-commerce market.
We provide platform management, product design, content creation, customer service, graphic design, and other support services to RexBrown UK for e-commerce platforms such as Amazon, eBay, Groupon, Wish, Fruugo, Mail Shop UK, Onbuy.com, Secret Sales, Shopify, and Wowcher, and so on.
The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; Keep records of customer interactions & Courier claim management within Excel files.
Follow communication procedures, guidelines, and policies.
Proficiency with Microsoft Office, especially Excel.
The position involves rotational shifts as per UK timings (day or night), with one weekly day off and a limited number of holidays.
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