Team Leader

2 weeks ago

Chaiteshwar Mahadev Ahmedabad, India Shubh Yatra Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Summary:As a Team Leader at Shubh Yatra, you will be responsible for leading a team of sales or customer service representatives, ensuring that they meet performance targets, provide exceptional customer service, and contribute to the company's growth. You will play a pivotal role in motivating, mentoring, and guiding your team to achieve excellence in delivering travel solutions to customers.

  1. Key Responsibilities:Team Leadership & Development:
  • Lead, motivate, and supervise a team of telesales agents or customer service representatives.
  • Provide guidance and support to ensure the team achieves sales targets, KPIs, and customer satisfaction goals.
  • Conduct regular one-on-one meetings, performance reviews, and coaching sessions to enhance team performance.
  • Foster a positive and collaborative team culture, encouraging knowledge sharing and continuous improvement.
  1. Training & Performance Monitoring:
  • Train new team members and onboard them effectively.
  • Identify skill gaps and provide additional training to enhance team capabilities.
  • Monitor daily performance, provide feedback, and implement strategies to improve efficiency.
  • Develop and track key performance metrics for team performance (e.g., sales numbers, customer satisfaction).
  1. Sales & Customer Service Excellence:
  • Ensure the team is delivering exceptional customer service by resolving queries and providing tailored travel solutions.
  • Lead by example in achieving personal and team sales targets.
  • Manage escalated customer issues or complaints and ensure resolutions are timely and satisfactory.
  • Stay up-to-date with the company's travel packages and services to offer accurate information to both customers and team members.

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