Team Leader/Showroom Manager
2 weeks ago
Role: Team Leader - Hub Team
Location: Spinny Park, Ahmedabad
No of Positions:1
Point of Contact: Mansi Dangwal
The Team Leader plays a crucial role in enhancing customer experience at our retail hub by managing operations efficiently and ensuring seamless support for customers in their car buying journey. This role involves leading a team, handling inventory, engaging with customers, and driving sales through exceptional service.
Key Responsibilities:
- Manage and allocate slots for customer walk-ins and visits.
 - Lead and oversee a team of Relationship Managers at the hub.
 - Schedule Home Test Drives (HTD) efficiently.
 - Build strong relationships with customers at the retail hub by understanding their needs and providing suitable recommendations.
 - Oversee hub inventory management and ensure availability of required stock.
 - Engage with customers, conduct test drives, and negotiate as needed.
 - Address and resolve customer issues in a timely manner to enhance satisfaction.
 
Requirements:
- 4-5 years of relevant experience in B2C sales and operations.
 - At least 2 years of team management experience.
 - Graduate degree in any relevant field.
 - Strong verbal communication skills in English, Hindi, and the regional language.
 - Proven track record in customer service, negotiation, and problem-solving.
 
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