Team Leader/Showroom Manager

3 weeks ago


Ahmedabad, India Valuedrive Technologies Full time

Role: Team Leader - Hub Team

Location: Spinny Park, Ahmedabad

No of Positions:1

Point of Contact: Mansi Dangwal

The Team Leader plays a crucial role in enhancing customer experience at our retail hub by managing operations efficiently and ensuring seamless support for customers in their car buying journey. This role involves leading a team, handling inventory, engaging with customers, and driving sales through exceptional service.

Key Responsibilities:

  • Manage and allocate slots for customer walk-ins and visits.
  • Lead and oversee a team of Relationship Managers at the hub.
  • Schedule Home Test Drives (HTD) efficiently.
  • Build strong relationships with customers at the retail hub by understanding their needs and providing suitable recommendations.
  • Oversee hub inventory management and ensure availability of required stock.
  • Engage with customers, conduct test drives, and negotiate as needed.
  • Address and resolve customer issues in a timely manner to enhance satisfaction.

Requirements:

  • 4-5 years of relevant experience in B2C sales and operations.
  • At least 2 years of team management experience.
  • Graduate degree in any relevant field.
  • Strong verbal communication skills in English, Hindi, and the regional language.
  • Proven track record in customer service, negotiation, and problem-solving.


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