Service desk specialist

2 weeks ago

Pune, India Compucom Full time

Role: Service Desk Executive Requirement: - We are thrilled to announce that Compucom Systems, Inc. is looking to expand our dynamic team by hiring fresh graduates for the role of Support Desk Associate . This is a fantastic opportunity for individuals who are passionate about technology and eager to kickstart their careers in IT support. Responsibilities Respond to telephone, email, and online requests for technical support. Provide high level of customer service and quick resolution times Follow-up directly with the customers. Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature. Identify, research, and resolve technical problems of moderate complexity. Provides support to end users for computer, application, system, device, access, and hardware issues. Document, track, and monitor technical issues using applicable systems and tools. Utilize Service Desk software to keep track of help tickets, resolution and working times. May coordinate with other teams or departments to resolve user problems Escalate unresolved issues to the next level of support personnel Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function. Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions. Provide feedback on processes and make recommendations on areas to improve Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting. Provide guidance and support and keep information on company IT products and services. Assist in support of all business-related Information Technology systems. Preferred Qualifications: Associate degree in computer related field or equivalent training preferred. Comp TIA A+ (Preferred) Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software. Proficient with Windows 10 OS, Mac & Mobile (i OS & Android). Basic ability to work independently and manage one’s time. Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. Customer-oriented and patient. About Us:

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