Customer Success Associate
13 hours ago
Zarthi for Services: This solution operates on a pay-as-you-use model , delivering defined business outcomes through the integration of expert personnel, streamlined processes, and cutting-edge technology across more than 25 Practices, including CloudOps, DevOps, Development, Product, Design, Security, QA, and more. We have successfully supported over 100 customers across more than 15 industries, facilitating access to providers with a combined $50M+ in Annual Recurring Revenue (ARR). For more information, please visit our websites: We are seeking a dedicated and data-driven Customer Success Associate (CSA) to join our team. In this role, you will focus on improving the overall customer experience by managing key performance indicators (KPIs) such as Sentiment Analytics, Engagement Scores, and Request Completion SLAs. The ideal candidate will be proactive in identifying opportunities for improvement and driving positive change in customer relationships. Monitor and Analyze KPIs: Track and analyze key performance indicators such as customer sentiment, engagement scores, and service request completion SLAs. Use data-driven insights to drive customer success strategies and ensure customer satisfaction. • Customer Health Monitoring: Regularly monitor customer health and provide actionable insights based on KPIs to prevent churn, identify risks, and capitalize on opportunities for expansion. • Conduct regular business reviews and check-in meetings with customers to assess performance, review KPIs, understand customer needs, and align our solutions with their goals. • Drive proactive customer engagement by ensuring timely responses to requests, managing project timelines, and facilitating necessary product or service updates. • Identify trends from sentiment analytics and engagement data to suggest product improvements, processes, or personalized customer strategies that drive a positive customer experience. • Cross-Functional Collaboration: Work closely with the Product, Support, and Sales teams to align customer feedback and performance data with ongoing product development, feature enhancements, and support processes. • Deliver regular training and resources to customers based on their needs and product usage data to ensure they are maximizing the value of the product. • Escalation & Issue Resolution: Identify and address customer issues in a timely and effective manner, working with relevant teams to resolve critical customer concerns and ensuring an optimal experience. • Maintain accurate records of customer interactions, performance metrics, and follow-ups in the CRM system. Regularly report on KPI trends,
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Customer Success Associate
2 days ago
Noida, India Zarthi Full timeAbout Zarthi:The name "Zarthi" is derived from "Sarthi," signifying a true partner to every business. Our aim is to deliver solutions that effectively address real business challenges and accelerate growth.We currently offer two core solutions:Zarthi for Services: This solution operates on a pay-as-you-use model, delivering defined business outcomes through...
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Customer Success Associate
2 days ago
Noida, India Zarthi Full timeAbout Zarthi: The name "Zarthi" is derived from "Sarthi," signifying a true partner to every business. Our aim is to deliver solutions that effectively address real business challenges and accelerate growth. We currently offer two core solutions: - Zarthi for Services: This solution operates on a pay-as-you-use model, delivering defined business outcomes...
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Customer Success Associate
4 hours ago
Noida, India Zarthi Full timeAbout Zarthi: The name "Zarthi" is derived from "Sarthi," signifying a true partner to every business. Our aim is to deliver solutions that effectively address real business challenges and accelerate growth. We currently offer two core solutions: Zarthi for Services: This solution operates on a pay-as-you-use model , delivering defined business outcomes...
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Customer Success Associate
5 days ago
Noida, Uttar Pradesh, India ResoPro Full timeJob Description of customer Success Associate: Excellent comms in both English and Hindi, No MTI or RTI, grammatical or pronunciation errors Graduate from any field HR Round; Versant 5 Certified; Written Assessment; Ops Round; Client Round Min 1 Year experienced in Sales (preferably Teleasales) 24/7 Rotational Shift. Day shift for females till 8 pm/...
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Customer Success Associate
5 days ago
Noida, Uttar Pradesh, India Attentive.ai Full timeAbout the Role As a Customer Success Associate, you will manage the Small and Medium Business (SMB) customer portfolio, with potential exposure to mid-market accounts. You will play a crucial role in driving customer satisfaction, account growth, and retention, serving as the primary advocate for our clients. This is an exciting opportunity to join a...
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Customer Success Associate
3 days ago
Noida, Uttar Pradesh, India Vinove Software Full time ₹ 4,00,000 - ₹ 8,00,000 per yearRole & responsibilitiesAre you a confident communicator with a knack for solving problems? Join our customer success team and get the opportunity to work on a fast-growing IT product while building your career in client engagement and tech-based support.Role & Responsibilities:Interact with customers via phone, email, and chat to resolve queries and ensure...
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Product Success Associate
7 days ago
Noida, Uttar Pradesh, India Attentive.ai Full time**Product Success Associate** **About Us**: - Attentive.ai is a fast-growing vertical SaaS start-up, funded by Peak XV (Surge), InfoEdge, Vertex Ventures, and Tenacity Ventures that provides innovative software solutions for the landscape, paving & construction industries in the United States. Our mission is to help businesses in this space improve their...
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Customer Success Manager || On-site
4 weeks ago
Noida, India Trantor Full timeJob Description - As a Customer Success Manager, you will be part of a business-critical capability to enable our customers secure environments - You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations - This includes guidance for adoption, accelerated integrations with new cloud security...
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Customer Support Associate
1 day ago
Noida, India The OmniJobs Full timeJob Title: Customer Support Associate (Fresher) Location: Noida, Uttar Pradesh Job Description: We are seeking enthusiastic and dedicated individuals to join our team as Customer Support Associates. As a Fresher Customer Support Associate, you will play a vital role in ensuring exceptional customer satisfaction and providing effective resolutions to...
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Operations & Customer Success Associate
1 week ago
Noida, India AceIPM Full timeYou will be the face of AceIPM for our students. Student success is your middle name, and you take pride in ensuring that every student who enrols with us has a fantastic experience. From onboarding to general queries to escalations, you will handle it all. This is a demanding but extremely gratifying role, as you will directly impact the lives of our...
