Customer Support Executive
1 day ago
About the RoleJoin our team as a Customer Support Executive ( (Voice) for a leading US-based Pathology Lab. You’ll be the first point of contact for pathologists and lab staff handling queries around orders, samples, reports, and portal access. You’ll also perform basic troubleshooting and ensure timely, empathetic, and professional communication throughout the customer journey.What You’ll DoHandle customer queries via phone, chat, and emailProvide functional and first-level technical supportTrack and update cases in ticketing tools (e.g., Zendesk)Ensure SLA compliance and follow up until closureMaintain HIPAA and data privacy standardsCollaborate with internal teams for escalationsWhat We’re Looking For3+ years of experience handing US client support (voice-based)Excellent spoken and written English; neutral/ US accent-adaptedStrong listening, problem-solving, and interpersonal skillsExperience with CRM/ticketing systemsUnderstanding about US Customers, US Culture and US phone, Chat and email etiquette.Willingness to work rotational 24x7 shifts, including weekends/holidaysNice to Have:Experience with pathology lab/healthcare clientsKnowledge of HIPAA, data security, and medical terminologyWhy Join Us?Work with a leading US healthcare clientProfessional growth opportunities in support, QA, or client successExposure to both functional and technical aspects of healthcare servicesWhat You Need to Know:● Role Type: Remote/work from anywhere● Tentative Start Date: First week of October● System & Process Training : 1 week● Number of interview rounds:First round: Assess Role fitment - Subject Matter Expertise, Problem solving, Communication and Trouble shooting etc.2nd Round: Assess Communication & US Culture awareness - Communication, US Accent & Understanding about US Culture3rd Round: HR and Culture fit - Culture fit, Role fit and Background etc.
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Customer Support Executive
3 weeks ago
Indore, Madhya Pradesh, India TRDFIN Support Services Pvt Ltd Full timeJob Summary: We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team.The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience.The ideal candidate should have excellent communication skills, a problem-solving...
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Customer Support Executive
4 weeks ago
Indore, Madhya Pradesh, India TRDFIN Support Services Pvt Ltd Full timeJob Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...
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Customer Support Executive
3 weeks ago
Indore, Madhya Pradesh, India TRDFIN Support Services Pvt Ltd Full timeJob Summary: We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...
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Customer Support Executive
3 weeks ago
Indore, Madhya Pradesh, India TRDFIN Support Services Pvt Ltd Full timeJob Summary: We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...
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Customer Support Executive
6 days ago
Indore, India Shoperies.com Full timeWe are looking to add customer support executives to our team. Customer Support is central to Shoperies service. Our support team ensures that customers have a great experience with their order and resolve any issues they will have with their order. If you like to work, to make a customer happy, self learn from processes setup, and are good with written and...
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Customer Support Executive
4 days ago
Indore, India 10xgrowthaccelerator Full timeJob Title: Customer Support Executive Company: Altruist JD Location: Indore, Madhya Pradesh Openings: Multiple ( Airtel ) Job Description: We are hiring Customer Support Executives to manage inbound and outbound customer interactions for leading telecom and insurance processes. The ideal candidate will have strong communication skills and a customer-first...
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Customer Support Executive
4 days ago
Indore, India Upskill Academy Full timeJob Title: Customer Support Executive Company: Altruist JD Location: Indore, Madhya Pradesh Openings: Multiple ( Airtel ) Job Description: We are hiring Customer Support Executives to manage inbound and outbound customer interactions for leading telecom and insurance processes. The ideal candidate will have strong communication skills and a customer-first...
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Customer Support Executive
4 days ago
Indore, India MMF Infotech Technologies Pvt. Ltd. Full timeCompany Description MMF Infotech Technologies Pvt. Ltd. delivers highly competitive solutions and services to small to mid-size businesses globally, specialising in web design and development, mobile application development, digital marketing, and back-office services. Founded in 2011, the company serves clients in the USA, UK, UAE, and other countries. With...
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Customer Support Executive
2 weeks ago
Indore, India Concept Management Full timePosition - Customer Support Executive Qualification - 12th or Graduate Location - Indore (Onsite) Shif - Rotational Shift Experience - 0 to 3 Years Package - 18k to 25k Per month Note - English Communication Must Jod Description - Provide on-line support for Comapny customers. - Resolve known customer issues through the use of a knowledgebase, direct use...
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Customer Support Executive
4 days ago
Indore, India Elsess Digital System Pvt. Ltd. Full timeWe're Hiring – Customer Support Executive (Call & WhatsApp Chat Support) Location: Ardente Office One, Hoodi Main Road, Bengaluru Company: INM Communications Pvt. Ltd. Are you a great communicator who loves helping people? We're looking for someone energetic, polite, and customer-focused to join our Customer Support Team – handling both calls and...
