Customer Support Executive

2 days ago

Indore, India Concept Management Full time

Position - Customer Support Executive
Qualification - 12th or Graduate
Location - Indore (Onsite)
Shif - Rotational Shift
Experience - 0 to 3 Years
Package - 18k to 25k Per month

Note - English Communication Must

Jod Description
- Provide on-line support for Comapny customers.
- Resolve known customer issues through the use of a knowledgebase, direct use of product and tools,
product user guides, and other reference materials.
- Be responsible to deliver a high quality, customer-driven, support service resolving customer
enquiries at the first point of contact wherever possible.
- Assist customer in resolving any open requests for support, assistance, information on upgrading etc.
- Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates
confidence and willingness to resolve customer requests or queries.
- Maintain and improve Customer Satisfaction by delivering against those initiatives that have been
identified as crucially important during each and every customer support engagement, for voice
- Deliver First Incident Resolution by handling customer requests and resolving customer issues as
often as possible during the first contact.
- Ability to assess customer sentiment at all stages during the communication, to take the lead in
escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the
interaction if deemed necessary by you or if requested by the customer.
- Manages all customer communication with the appropriate level of etiquette, timeliness and
professionalism, whilst working towards achieving agreed operational targets
- Can interact effectively with the personnel, tools & resources in the Customer/technical Services

**Salary**: ₹240,000.00 - ₹300,000.00 per year

**Benefits**:

- Paid sick time

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus
- Shift allowance

Ability to commute/relocate:

- Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer care: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**

+91 9826016866

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