Customer Support Executive

3 weeks ago

Indore, India MMF Infotech Technologies Pvt. Ltd. Full time

Company Description

MMF Infotech Technologies Pvt. Ltd. delivers highly competitive solutions and services to small to mid-size businesses globally, specialising in web design and development, mobile application development, digital marketing, and back-office services. Founded in 2011, the company serves clients in the USA, UK, UAE, and other countries. With offices in Boston, USA; Indore, India; and Jaipur, India, MMF Infotech focuses on innovative e-commerce solutions that promise multidimensional business growth for clients. Our team is dedicated to transforming opportunities into pleasant experiences through customer-centric and creativity-inspired services.

Role Description

This is a full-time on-site role for a Customer Support Executive located in Indore. The Customer Support Executive will be responsible for providing excellent customer support, ensuring customer satisfaction, delivering online support, handling customer service inquiries, and offering technical support. Daily tasks include responding to customer queries, troubleshooting issues, and maintaining positive customer relationships.

Key Responsibilities:

  • Respond to customer inquiries and issues via a ticketing system in a timely and professional manner.
  • Manage customer support across multiple eDesk platforms (or similar helpdesk tools).
  • Handle queries related to order status, returns, refunds, and product details for platforms like Amazon, Walmart, eBay, Shopify, etc.
  • Ensure all communication aligns with the company tone and brand guidelines.
  • Maintain accurate records of customer interactions using Excel or Google Sheets.
  • Escalate unresolved issues to relevant departments and ensure timely follow-up.
  • Adhere to rotational shift schedules, including consistent availability on weekends.

Eligibility Criteria:

  • Educational background in any discipline; graduates from BBA, B.Com, BCA, MBA, or related fields preferred.
  • Freshers with strong communication skills and a willingness to learn are encouraged to apply.
  • Freshers are encouraged to apply.
  • Familiarity with marketplaces such as Amazon, Shopify, Walmart, eBay, etc. is an added advantage.
  • Basic knowledge of MS Excel or Google Sheets for data tracking and reporting.
  • Strong written and verbal communication skills in English.
  • Ability to multitask, prioritise, and work independently under pressure.
  • Must be comfortable working in rotational shifts, with a focus on weekend availability.

  • Customer Support Executive

    2 weeks ago

    Indore, India Bloom Consulting Services Full time

    **Customer Support Executive ( Job ID : 983 )** NA Experience **0 - 1 year** Offered Salary Notice Period **Not Disclosed** Customer Support Executive**: - 0-1 years’ experience - Preferable North Indians ( Excellent English and Hindi ) Mandatory - Inbound and Outbound ( Voice and Non voice ) **Salary**: ₹8,405.74 - ₹29,952.83 per...

  • Customer Support Executive

    1 week ago

    Indore, Madhya Pradesh, India Make My House Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Key ResponsibilitiesHandle inbound and outbound calls, emails, and chats to address customer inquiries and concerns.Provide timely, accurate, and professional solutions to customer issues.Maintain a positive, empathetic, and professional attitude toward customers at all times.Understand and resolve customer complaints by clarifying issues, identifying...

  • Customer Support Executive

    2 weeks ago

    Indore, Madhya Pradesh, India MMF Infotech Technologies Pvt. Ltd. Full time ₹ 3,00,000 - ₹ 5,00,000 per year

    Company DescriptionMMF Infotech Technologies Pvt. Ltd. delivers highly competitive solutions and services to small to mid-size businesses globally, specialising in web design and development, mobile application development, digital marketing, and back-office services. Founded in 2011, the company serves clients in the USA, UK, UAE, and other countries. With...

  • Customer Support Executive

    3 weeks ago

    Indore, India 10xgrowthaccelerator Full time

    Job Title: Customer Support Executive Company: Altruist JD Location: Indore, Madhya Pradesh Openings: Multiple ( Airtel ) Job Description: We are hiring Customer Support Executives to manage inbound and outbound customer interactions for leading telecom and insurance processes. The ideal candidate will have strong communication skills and a customer-first...

  • Customer Support Executive

    3 weeks ago

    Indore, India Upskill Academy Full time

    Job Title: Customer Support Executive Company: Altruist JD Location: Indore, Madhya Pradesh Openings: Multiple ( Airtel ) Job Description: We are hiring Customer Support Executives to manage inbound and outbound customer interactions for leading telecom and insurance processes. The ideal candidate will have strong communication skills and a customer-first...

  • Customer Support Executive

    2 weeks ago

    Indore, Madhya Pradesh, India 10xgrowthaccelerator Full time ₹ 1,10,000 - ₹ 1,50,000 per year

    Job Title: Customer Support ExecutiveCompany: Altruist JDLocation: Indore, Madhya PradeshOpenings: Multiple ( Airtel )Job Description:We are hiring Customer Support Executives to manage inbound and outbound customer interactions for leading telecom and insurance processes. The ideal candidate will have strong communication skills and a customer-first...

  • Customer Support Executive

    2 weeks ago

    Indore, Madhya Pradesh, India Upskill Academy Full time ₹ 11,000 - ₹ 15,000 per year

    Job Title: Customer Support ExecutiveCompany: Altruist JDLocation: Indore, Madhya PradeshOpenings: Multiple ( Airtel )Job Description:We are hiring Customer Support Executives to manage inbound and outbound customer interactions for leading telecom and insurance processes. The ideal candidate will have strong communication skills and a customer-first...

  • Customer Support Executive

    1 week ago

    Indore, Madhya Pradesh, India foundit Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Description: Voice International Process – Customer Support Executive (Freshers only)Location:IndoreWork Mode:Work from OfficeShift Timing:Rotational Shift (Night Shift, cab facility available)About the RoleWe are seeking enthusiastic and customer-focused individuals to join our International Voice Process team asCustomer Support Executives. The role...

  • Customer Support Executive

    6 days ago

    Indore, India UpSale Suite Full time

    Job Responsibilities as a Customer Support Executive includes the following - Resolving customer issues by coordinating with different departments. - Maintaining accurate customer records to ensure smooth communication and efficient problem resolution. - Addressing customer complaints and escalating issues when necessary. - Timely meeting performance targets...

  • Customer Support Executive

    2 weeks ago

    Indore, Madhya Pradesh, India Elsess Digital System Pvt. Ltd. Full time ₹ 4,80,000 per year

    We're Hiring – Customer Support Executive(Call & WhatsApp Chat Support)Location: Ardente Office One, Hoodi Main Road, BengaluruCompany: INM Communications Pvt. Ltd.Are you a great communicator who loves helping people?We're looking for someone energetic, polite, and customer-focused to join our Customer Support Team – handling both calls and WhatsApp...