Customer Support Executive

3 days ago

Indore, India Shoperies.com Full time

We are looking to add customer support executives to our team. Customer Support is central to Shoperies service. Our support team ensures that customers have a great experience with their order and resolve any issues they will have with their order. If you like to work, to make a customer happy, self learn from processes setup, and are good with written and oral communication skills, we would like to talk to you.

Responsibilities will include and not limited to
- Attend calls and make calls to customers for feedback, customer outreach
- Communicate and coordinate with delivery team and packing team
- Review reports and plan for the upcoming week
- Share daily reports with team on fulfilment loss
- Update receivable invoices in inventory
- This is a live support position requiring immediate responses to queries

Requirements for the position.
- Experience in customer support or 2+ years general work experience.
- Be self-motivated. This is a remote work from home position.
- Versatile in spoken and written English language
- Experience in Excel reporting and tools, be familiar with computers to work in inventory

management and Support tools

**Job Types**: Full-time, Regular / Permanent

Pay: ₹23,000.00 - ₹28,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- US shift

Supplemental pay types:

- Commission pay
- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

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