Head of Client Services Head of Client Services

1 week ago

Mumbai, India The Think Tank Agency Full time

Gurugram, Delhi Job Type: Full-Time Work Schedule: Monday to Saturday, 10:00 AM – 7:00 PM Work Mode: Work from Office only We are looking for a dynamic and experienced Client Servicing Head – North to lead our Brand Management and Main Line Advertising operations in the northern region. This is a senior leadership position ideal for individuals who excel in managing high-impact brands, leading cross-functional teams, and driving strategic growth. You will be the central point of contact for clients, responsible for building lasting partnerships and ensuring the delivery of outstanding creative and communication solutions. Brand Leadership & Stewardship Serve as the agency's brand expert, with in-depth knowledge of brand performance, category dynamics, and business challenges. Guide and evaluate creative solutions to ensure alignment with brand objectives. Prioritize projects effectively across multiple brand campaigns and manage pressure from clients with composure. Creative Excellence Champion outstanding creative work that delivers results. Inspire and collaborate with creative teams to develop and refine breakthrough ideas. Organize regular brand appreciation and knowledge-sharing sessions with clients to enhance strategic alignment. Client Relationship Management Build trust and long-term relationships with clients. Identify and pursue new business opportunities and organic growth from existing accounts. Lead pitches and acquisition initiatives alongside senior management. Document and evaluate brand communication work, showcasing campaign effectiveness through case studies and data. Financial Oversight ~ Manage all financial elements of client accounts, including budgeting, forecasting, billing, and cost control. Contribute to agency performance through client revenue growth, cost efficiencies, and new business wins. Track key performance metrics and ensure delivery of measurable business value. Prepare and deliver strategic and creative presentations that resonate with client objectives. Mentor, train, and lead a team of client servicing professionals. Conduct regular performance reviews and provide constructive feedback for individual growth. Talent Development Foster a high-performance culture by recognizing talent and promoting ownership within the team. Facilitate individual development plans and ensure skill enhancement through consistent training. Knowledge Management ~ Share brand/category insights and best practices across teams to uplift the agency's collective expertise. Creative Evaluation: Strong ability to assess and refine creative work; mentors juniors on improving creative sensibility. Coaching & Leadership: Proven ability to develop team capabilities and drive performance through mentorship. 9-10 years of experience at a mid to senior level in brand management and client servicing within a reputed advertising/marketing agency, real estate preferred. ~ Proven track record in handling large-scale brand campaigns and leading cross-functional teams. ~ Strong understanding of ATL/BTL/360° marketing solutions. ~ Experience in handling major clients in North India market. ~ Bachelor's or Master's degree in Marketing, Advertising, Communication, or a related field. A dynamic work culture that fosters innovation, ownership, and collaboration. Exposure to national and global brand campaigns. Platform to mentor and shape the next generation of advertising leaders.

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