Client Servicing Head

Location:
Gurugram, Delhi

Job Type:
Full-Time

Work Schedule:
Monday to Saturday, 10:00 AM – 7:00 PM

Work Mode:
Work from Office only

About the Role

We are looking for a dynamic and experienced
Client Servicing Head – North
to lead our Brand Management and Main Line Advertising operations in the northern region. This is a senior leadership position ideal for individuals who excel in managing high-impact brands, leading cross-functional teams, and driving strategic growth. You will be the central point of contact for clients, responsible for building lasting partnerships and ensuring the delivery of outstanding creative and communication solutions.

Key Responsibilities

1. Brand Leadership & Stewardship

• Serve as the agency's brand expert, with in-depth knowledge of brand performance, category dynamics, and business challenges.
• Guide and evaluate creative solutions to ensure alignment with brand objectives.
• Prioritize projects effectively across multiple brand campaigns and manage pressure from clients with composure.

2. Creative Excellence

• Champion outstanding creative work that delivers results.
• Inspire and collaborate with creative teams to develop and refine breakthrough ideas.
• Organize regular brand appreciation and knowledge-sharing sessions with clients to enhance strategic alignment.

3. Client Relationship Management

• Build trust and long-term relationships with clients.
• Act as a strategic advisor, tailoring proposals and presentations to client sensibilities and organizational dynamics.
• Facilitate smooth communication between internal teams and client stakeholders.

4. Business Development

• Identify and pursue new business opportunities and organic growth from existing accounts.
• Lead pitches and acquisition initiatives alongside senior management.
• Prioritize opportunities based on business potential and resource availability.

5. Communication Strategy & Effectiveness

• Document and evaluate brand communication work, showcasing campaign effectiveness through case studies and data.
• Provide strategic communication briefs to guide campaign development.

6. Financial Oversight

• Manage all financial elements of client accounts, including budgeting, forecasting, billing, and cost control.

7. Organizational Impact

• Contribute to agency performance through client revenue growth, cost efficiencies, and new business wins.
• Track key performance metrics and ensure delivery of measurable business value.

8. Presentation Leadership

• Prepare and deliver strategic and creative presentations that resonate with client objectives.
• Represent the agency in key meetings and pitch discussions.

9. External Partnerships

• Maintain strong working relationships with key vendors, media partners, and third-party collaborators to deliver best-in-class solutions.

10. Team Leadership & Coaching

• Mentor, train, and lead a team of client servicing professionals.
• Conduct regular performance reviews and provide constructive feedback for individual growth.
• Ensure timely completion of documentation such as job status reports, MOMs, and follow-ups.

11. Talent Development

• Foster a high-performance culture by recognizing talent and promoting ownership within the team.
• Facilitate individual development plans and ensure skill enhancement through consistent training.

12. Knowledge Management

• Share brand/category insights and best practices across teams to uplift the agency's collective expertise.

Professional Skills Required

• Creative Evaluation:
  Strong ability to assess and refine creative work; mentors juniors on improving creative sensibility.
• Negotiation:
  Skilled in balancing client expectations and agency deliverables while safeguarding profitability.
• Coaching & Leadership:
  Proven ability to develop team capabilities and drive performance through mentorship.
• Presentation & Communication:
  Excellent written, verbal, and presentation skills; persuasive and confident communicator.
• Interpersonal Effectiveness:
  Navigates internal dynamics smoothly and fosters cross-functional collaboration across teams and leadership.

Preferred Qualifications

• 9-10 years of experience at a mid to senior level in brand management and client servicing within a reputed advertising/marketing agency, real estate preferred.
• Proven track record in handling large-scale brand campaigns and leading cross-functional teams.
• Strong understanding of ATL/BTL/360° marketing solutions.
• Experience in handling major clients in North India market.
• Bachelor's or Master's degree in Marketing, Advertising, Communication, or a related field.

What We Offer

• Opportunity to lead strategic client relationships in a high-growth region.
• A dynamic work culture that fosters innovation, ownership, and collaboration.
• Exposure to national and global brand campaigns.
• Platform to mentor and shape the next generation of advertising leaders.