Manager - Client Servicing, Fund Services

Job ID: 5089

Location: Mumbai, IN

Area of interest: Operations

Job type: Regular Employee

Work style: Hybrid Working

Opening date: 26 Jul 2025

RESPONSIBILITIES

• The jobholder is accountable for end-to-end delivery of AIF Fund Services operations in India. He leads a dynamic team responsible for delivering high quality services to some of the most demanding clients. He plays a pivotal role in defining and maintaining operational services for AIFs.
• The role requires extensive interaction with clients as well as peer fund accountants. Building strong relationships and using in-depth market knowledge to be viewed by them as a trusted adviser for market advocacy.
• The jobholder is directly responsible for all aspects of building a cost-effective, robust and scalable operating environment for the AIF Fund Services (FS) business in India in an environment of continuous improvement.

Strategy

• Implements and manages service standards, as defined by Head – Fund Services and Head Custody Operations – India, MD, Regional Head, FM Operations East and defined within the TOM for the Securities Services business
• Ensures compliance with all Group and Country policies, Code of Conduct, statutory regulations and laws
• Takes active lead with Head Fund Services and Head Custody Operations – India, in designing and implementing best-in-class, consistent solutions except where impossible due to regulation or market practice. Under such exceptional cases, jobholder takes lead in identifying simple, effective non-standard solutions for approval at Country level
• Works with senior market professionals to bring efficiencies to the local market and eliminate anomalies wherever possible
• Ensures the operations team is optimised in terms of people, process, platform, product and place. This will include service, risk, efficiency, cost, control, capability and capacity planning.

Job Summary

Business

• Provides best-in-class operational client support service to address client's operational queries and issues
• Works closely with Head – FM Operations – India, business leaders In Sales, Client Solutions, Business Account Management (BAM), Treasury, ALM and Product Management to ensure that the services delivered by operational platforms conform to the most stringent client service level agreements and internal benchmarks; optimises balance between service standards and cost management
• Manages budgets effectively and supports Business for New Clients / Product roll out
• Ensures compliance with all relevant local and global regulatory requirements and industry best practices
• Drives continuous improvement culture to maximise Processing efficiency with controlled Cost Income Ratio
• Ensures NIL operational losses, minimises near misses and manages within defined tolerances

Processes

• Manages & implements delivery of all projects pertaining to AIF in Country under supervision of Head – Custody Operations – India and Head Fund Services India
• Identifies operational risks and establishes appropriate control mechanisms, both for in-country processes and for services hubbed
• Ensures any non-standard processes are risk-assessed and approved through the appropriate forum before Implementation
• Escalates operational issues – especially those with substantial client impact - to relevant stakeholders across Group and Country including Head – FM Operations – India
• Ensures all critical regulatory changes are implemented to ensure ongoing compliance
  Maintains a strong, collaborative business relationship with counterparts in the hubbed operations centres

People & Talent

• Encourages and embeds a high-performance culture; develops talent to ensure a high-quality succession pipeline; drives improvement in people engagement and ensures the team is resourced and trained adequately
• Leads through example and builds the appropriate culture and values & sets appropriate tone and expectations from the team
• Chooses right horses for courses especially across all critical functions with effective supervision in place to mitigate any risks
• Sets and aligns job descriptions and objectives for direct reports and disseminates constructive feedback and rewards in line with their performance

Risk Management

• Proactively tables all risk & control weaknesses to which the Group is likely to be exposed and ensures their timely heads up for mitigation
• Ensures operational incidents (losses or near misses) and client complaints are logged & escalated to all stakeholders including Head – FM Operations on a timely basis
• Identifies all potential risks within business and operations and assesses, monitors, controls and mitigates accordingly
• Ensures impeccable audit reports

Governance

• Embeds the Group's values and code of conduct in the Operations team to ensure that adherence with the highest standards of ethics and compliance with relevant policies, processes and regulations among employee's forms part of the culture
• Ensures compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with not only local banking laws but also anti-money laundering regulations and guidelines.

Key Stakeholders

Internal:

• Interim Head - Fund Services - India
• Head – Custody Operations – India
• Head – FM Operations – India
• FM Global Head
• MD, Regional Head, FM Operations East
• F&F Global Head
• Securities Services Business COO
• Country COO
• Country Product Head
• Legal and Compliance
• Country Business Heads
• Finance, Treasury and ALM
• Country Technology Management
• Country GBS Head
• GBS counterparts

Qualification

• Market Knowledge: – Thorough understanding of the wider business, economic and market environment under the ambit of Securities Services across various Asset Class. Minimum years of relevant experience 15 years +
• Business Strategy and Model: – Knowledge of the banks business strategy and model appropriate to the role
• Risk Management: – Ability to identify, control and mitigate risks to which the organization is exposed
• Financial Analysis: – Ability to interpret the firm's financial information, identify key issues based on this information and implement appropriate controls and measures
• Governance, Oversight and Controls: – Ability to assess the effectiveness of the firm's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
• This role would require 10+ years of relevant experience in Fund Services and thorough knowledge of fund accounting.

Role Specific Technical Competencies

• Business Facilitation
• Manage Change
• Business Governance & Support
• Strategy & Business Model
• Service Delivery & Operations
• Manage Conduct
• Manage Risk
• Manage People

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.