Tata Consultancy Services | Service Desk QA/KM Manager
3 weeks ago
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.
What we are looking for
Role: Service Desk QA/KM Manager (Service Management QA/KM Manager)
Experience Range: 7 – 12 Years
Location: chennai/Bangalore
Must-Have:
- Lead and mentor a team of QA and KM specialists, providing guidance, support, and professional development opportunities.
- Facilitate regular training sessions to build service management competencies in QA and KM.
- Act as a point of escalation for complex issues, providing expertise and support as needed.
Role descriptions / Expectations from the Role :
- Proactive, Performance-driven, customer service oriented, well-organized individual with expertise in End User Computing.
- Regular weekly contact with Customer Manager or Lead to update, appraise and solicit guidance on critical business issues.
- Contact with UK and Offshore support teams as and when required to do so to update them on current issues and decisions, seeking guidance and support for issues that affect the success of the service delivery.
- Communicate regularly with all required functional teams and other parts of the company. Sharing information and building positive relationships to help achieve business goals and objectives within the account.
- Establish strong rapport with clients, keeping both internal and external stakeholders informed of progress on a consistent basis
Interested candidates pls share your cv to mailid: with subject "Service Desk QA/KM Manager (Service Management QA/KM Manager)" for further Discussion
-
Service Desk QA/KM Manager
2 weeks ago
chennai, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Service Desk QA/KM Manager (Service Management QA/KM Manager)Experience Range: 7 – 12 YearsLocation: chennai/BangaloreMust-Have:- Lead and mentor...
-
Service Desk QA/KM Manager
3 weeks ago
Chennai, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Service Desk QA/KM Manager (Service Management QA/KM Manager)Experience Range: 7 – 12 YearsLocation: chennai/BangaloreMust-Have:Lead and mentor a...
-
Service Desk QA/KM Manager
2 weeks ago
chennai, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Service Desk QA/KM Manager (Service Management QA/KM Manager)Experience Range: 7 – 12 YearsLocation: chennai/BangaloreMust-Have:Lead and mentor a...
-
Service Desk QA/KM Manager
3 weeks ago
Chennai, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. What we are looking for Role: Service Desk QA/KM Manager (Service Management QA/KM Manager) Experience Range: 7 – 12 Years Location: chennai/Bangalore Must-Have: -...
-
Service Desk QA/KM Manager
3 weeks ago
Chennai, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Service Desk QA/KM Manager (Service Management QA/KM Manager)Experience Range: 7 – 12 YearsLocation: chennai/BangaloreMust-Have:Lead and mentor a...
-
Service Desk QA/KM Manager
3 weeks ago
Chennai, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Service Desk QA/KM Manager (Service Management QA/KM Manager)Experience Range: 7 – 12 YearsLocation: chennai/BangaloreMust-Have:Lead and mentor a...
-
Service Desk QA/KM Manager
3 weeks ago
chennai, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Service Desk QA/KM Manager (Service Management QA/KM Manager)Experience Range: 7 – 12 YearsLocation: chennai/BangaloreMust-Have:Lead and mentor a...
-
Service Desk QA/KM Manager
3 weeks ago
chennai, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. What we are looking for Role: Service Desk QA/KM Manager (Service Management QA/KM Manager) Experience Range: 7 – 12 Years Location: chennai/Bangalore Must-Have: Lead...
-
Service Desk QA/KM Manager
3 weeks ago
Chennai, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. What we are looking for Role: Service Desk QA/KM Manager (Service Management QA/KM Manager) Experience Range: 7 – 12 Years Location: chennai/Bangalore Must-Have: Lead...
-
▷ High Salary: Service Desk QA/KM Manager
3 weeks ago
Chennai, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Service Desk QA/KM Manager (Service Management QA/KM Manager)Experience Range: 7 – 12 YearsLocation: chennai/BangaloreMust-Have:- Lead and mentor...
-
Service Desk Manager
3 weeks ago
Chennai, Tamil Nadu, India Tata Consultancy Services Full timeAbout the RoleTata Consultancy Services is seeking an experienced Service Desk Manager to join our team.Key ResponsibilitiesManage the Service Desk team according to TCS policies and guidelines.Experience of working with customers in a Global Delivery Model.Proactive, performance-driven, customer service-oriented individual with expertise in IT Service...
-
Service Desk Support Specialist
2 weeks ago
Chennai, Tamil Nadu, India Tata Consultancy Services Full timeGreetings from Tata Consultancy ServicesEstimated Salary: ₹6,00,000 - ₹8,00,000 per annum.About the RoleThis is an exciting opportunity to join our team as a Service Desk Support Specialist in Chennai. In this role, you will be responsible for providing exceptional customer service and technical support to our clients.Job DescriptionWe are seeking a...
-
Service Desk Specialist
1 week ago
Chennai, Tamil Nadu, India Tata Consultancy Services Full timeWelcome to this exciting opportunity at Tata Consultancy Services!Job Summary:We are seeking a highly motivated and customer-focused Service Desk Specialist to join our team in Chennai. As a key member of our support team, you will be responsible for providing exceptional service to our clients, resolving their queries, and ensuring seamless...
-
chennai, India Tata Consultancy Services Full timeService Desk Team Lead L2Min 5 yrs with minimum of 3 year exp in international call taking profile and 2 yrs of team leading and Quality Analyst experienceLocation of Requirement -Hyderabad ChennaiDesired Competencies (Technical/Behavioral Competency)People Management SkillsService Desk Operations experienceExcellent English language voice and written com...
-
chennai, India Tata Consultancy Services Full timeDear CandidateGreetings from TCS !!!TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.Role: Service DeskLocation: ChennaiExperience Range: 4-7 yearsEducational Qualification : 15 Years of Full Time EducationJob...
-
chennai, India Tata Consultancy Services Full timeDear Candidate Greetings from TCS !!! TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. Role: Service Desk Location: Chennai Experience Range: 4-7 years Educational Qualification : 15 Years of Full Time Education Job...
-
chennai, India Tata Consultancy Services Full timeGreetings from TCS!!!!!!! TCS Hiring for Service desk L1 Job Location: Chennai Experience Range: 3-5 Years Job Description : Requires good verbal and written communication skills as well as strong customer service and interpersonal skills Need for international client (UK) Willingness to work in any shifts including night shifts Accountable to answer...
-
chennai, India Tata Consultancy Services Full timeGreetings from TCS!!!!!!!TCS Hiring for Service desk L1Job Location: ChennaiExperience Range: 3-5 YearsJob Description :Requires good verbal and written communication skills as well as strong customer service and interpersonal skillsNeed for international client (UK)Willingness to work in any shifts including night shiftsAccountable to answer customer...
-
chennai, India Tata Consultancy Services Full timeRole - Service Desk Analyst Required Technical Skill Set - Desktop & Technical troubleshooting Exp Range-1 to 10 Years Location- Chennai, Pune, Noida, Kolkata, Hyderabad, Delhi Desired Competencies (Technical/Behavioural Competency) Must-Have Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal...
-
chennai, India Tata Consultancy Services Full timeRole - Service Desk AnalystRequired Technical Skill Set - Desktop & Technical troubleshootingExp Range-1 to 10 YearsLocation- Chennai, Pune, Noida, Kolkata, Hyderabad, DelhiDesired Competencies (Technical/Behavioural Competency)Must-HaveRequires exceptional verbal and written communication skills as well as strong customer service and interpersonal...