Service Desk QA/KM Manager

4 weeks ago

Chennai, India Tata Consultancy Services Full time

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.


What we are looking for

Role: Service Desk QA/KM Manager (Service Management QA/KM Manager)

Experience Range: 7 – 12 Years

Location: chennai/Bangalore



Must-Have:


  • Lead and mentor a team of QA and KM specialists, providing guidance, support, and professional development opportunities.
  • Facilitate regular training sessions to build service management competencies in QA and KM.
  • Act as a point of escalation for complex issues, providing expertise and support as needed.


Role descriptions / Expectations from the Role :


  • Proactive, Performance-driven, customer service oriented, well-organized individual with expertise in End User Computing.
  • Regular weekly contact with Customer Manager or Lead to update, appraise and solicit guidance on critical business issues.
  • Contact with UK and Offshore support teams as and when required to do so to update them on current issues and decisions, seeking guidance and support for issues that affect the success of the service delivery.
  • Communicate regularly with all required functional teams and other parts of the company. Sharing information and building positive relationships to help achieve business goals and objectives within the account.
  • Establish strong rapport with clients, keeping both internal and external stakeholders informed of progress on a consistent basis



Interested candidates pls share your cv to mailid: c.nayana@tcs.com with subject "Service Desk QA/KM Manager (Service Management QA/KM Manager)" for further Discussion

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