Telesales Specialist

1 day ago

Kozhikode, Kerala, India ASG Consulting Full time

Telecaller – Job Role (Visa Consultancy)

 Position Summary

The Telecaller will be responsible for directly selling visa assistance services to customers, with a strong focus on tourist visas. The role includes handling inbound leads, qualifying prospects, pitching visa services, and closing sales. It requires excellent communication skills, persuasive selling ability, and quick follow-up to ensure a high conversion rate from enquiry to paid customer.

 Key Responsibilities

  • Contact fresh leads within 5 minutes of enquiry.
  • Handle 60–80 calls/day (mix of fresh leads + follow-ups).
  • Respond actively via WhatsApp & email to engage and convert leads.
  • Explain tourist visa assistance services clearly (requirements, process, benefits).
  • Maintain professional communication in English, Hindi & Malayalam.
  • Qualify genuine clients and filter out casual enquiries.
  • Sell visa assistance as per monthly target.
  • Schedule, confirm, and track appointments for further consultation when required.
  • Keep accurate records of all leads and conversions in CRM/lead tracker.
  • Nurture warm leads with follow-ups and offers until closure.
  • Build long-term trust to encourage referrals and repeat clients.
  • Provide feedback to marketing team on lead quality and campaign improvements.
  • Submit daily sales reports (calls made, connections, visa services sold).
  • Track personal KPIs and review progress weekly with management.

KPIs (Management-Set Targets)

  • Daily: 60–80 calls + 40 WhatsApp follow-ups.
  • Monthly:
  • Handle 300–400 raw leads.
  • Sell 100 tourist visa assistance services.
  • Convert 30–50 consultations into paid clients.
  • Lead Response Time:

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