Telesales Specialist

14 hours ago

Kozhikode, Kerala, India ASG Consulting Full time
Telecaller – Job Role (Visa Consultancy)  Position Summary The Telecaller will be responsible for directly selling visa assistance services to customers, with a strong focus on tourist visas.

The role includes handling inbound leads, qualifying prospects, pitching visa services, and closing sales.

It requires excellent communication skills, persuasive selling ability, and quick follow-up to ensure a high conversion rate from enquiry to paid customer.

Key Responsibilities Contact fresh leads within 5 minutes of enquiry.

Handle 60–80 calls/day (mix of fresh leads + follow-ups).

Respond actively via Whats App & email to engage and convert leads.

Explain tourist visa assistance services clearly (requirements, process, benefits).

Maintain professional communication in English, Hindi & Malayalam.

Qualify genuine clients and filter out casual enquiries.

Sell visa assistance as per monthly target.

Schedule, confirm, and track appointments for further consultation when required.

Keep accurate records of all leads and conversions in CRM/lead tracker.

Nurture warm leads with follow-ups and offers until closure.

Build long-term trust to encourage referrals and repeat clients.

Provide feedback to marketing team on lead quality and campaign improvements.

Submit daily sales reports (calls made, connections, visa services sold).

Track personal KPIs and review progress weekly with management.

KPIs (Management-Set Targets)Daily: 60–80 calls + 40 Whats App follow-ups.

Monthly: Handle 300–400 raw leads.

Sell 100 tourist visa assistance services.

Convert 30–50 consultations into paid clients.

Lead Response Time:

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