Student Success Specialist

3 weeks ago

Kozhikode, India XYLEM LEARNING Full time

Job Description


Academic Advisor We are seeking a dedicated and enthusiastic Academic Advisor to guide and support students in making informed academic and career decisions. The ideal candidate will have a strong educational background, excellent communication skills, and a passion for mentoring students to achieve their academic and professional goals.


Key Responsibilities


1. Student Counselling

❖ Provide guidance to students and parents regarding available academic programs and career opportunities.

❖ Assess students' academic performance, interests, and career aspirations to recommend suitable pathways.

❖ Address inquiries about course requirements, learning outcomes, and future prospects.

2. Program Guidance

❖ Clearly explain the structure, curriculum details, and benefits of various academic programs.

❖ Stay updated with industry trends, educational policies, and new program developments.

3. Follow-Up and Conversion

❖ Engage with prospective students and parents through regular follow ups via calls, emails, and in-person meetings.

❖ Assist with the submission of required documents and ensure timely completion of enrolment processes.

4. Target Achievement

❖ Achieve monthly and quarterly enrolment and revenue targets.

❖ Develop and implement strategies to enhance enrolment numbers and meet organizational goals.

5. Collaboration

❖ Coordinate with faculty, admissions, and marketing teams to ensure smooth counselling and enrolment processes.

❖ Participate in events such as webinars, seminars, and workshops to promote academic programs.

6. Record Maintenance

❖ Maintain accurate and up-to-date records of student inquiries, counselling sessions, and enrolments.

❖ Provide periodic reports on counselling outcomes and conversion rates to management.


Educational Background

Bachelor’s degree in any field is required. A background in education, sales, or a related area is a plus. Experience Prior experience in academic counselling, telesales, or education-related roles is preferred but not mandatory. Key Skills - Strong verbal and written communication skills. - Ability to build rapport and establish trust with students and parents. - Goal-oriented with excellent persuasion and negotiation skills.

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