Telesales Specialist

Telecaller – Job Role (Visa Consultancy)

Position Summary

The Telecaller will be responsible for directly selling visa assistance services to customers, with a strong focus on tourist visas. The role includes handling inbound leads, qualifying prospects, pitching visa services, and closing sales. It requires excellent communication skills, persuasive selling ability, and quick follow-up to ensure a high conversion rate from enquiry to paid customer.

Key Responsibilities

- Contact fresh leads within 5 minutes of enquiry.
- Handle 60–80 calls/day (mix of fresh leads + follow-ups).
- Respond actively via WhatsApp & email to engage and convert leads.
- Explain tourist visa assistance services clearly (requirements, process, benefits).
- Maintain professional communication in English, Hindi & Malayalam.
- Qualify genuine clients and filter out casual enquiries.
- Sell visa assistance as per monthly target.
- Schedule, confirm, and track appointments for further consultation when required.
- Keep accurate records of all leads and conversions in CRM/lead tracker.
- Nurture warm leads with follow-ups and offers until closure.
- Build long-term trust to encourage referrals and repeat clients.
- Provide feedback to marketing team on lead quality and campaign improvements.
- Submit daily sales reports (calls made, connections, visa services sold).
- Track personal KPIs and review progress weekly with management.

KPIs (Management-Set Targets)

- Daily: 60–80 calls + 40 WhatsApp follow-ups.
- Monthly:
- Handle 300–400 raw leads.
- Sell 100 tourist visa assistance services.
- Convert 30–50 consultations into paid clients.
- Lead Response Time:
- Follow-Up Attempts: Minimum 5 per lead before closing.

Key Skills Required

- Excellent verbal & written communication (English, Hindi, Malayalam).
- Strong sales & persuasion skills with ability to close deals.
- Objection handling and customer service mindset.
- Familiarity with WhatsApp Business, CRM tools, and email.
- Patience, persistence, and consistency in follow-ups.
- Prior sales experience in Visa Consultancy / Travel / Tourism industry is an advantage.

Qualifications

- Bachelor's degree (any field).
- 1–3 years of experience in sales / telecalling / travel services.
- Freshers with excellent communication and sales drive may also apply.

Benefits

- Attractive salary + sales incentives.
- Growth path into Senior BDE / Sales Team Leader roles.
- Opportunity to build a career in the fast-growing visa & travel industry.

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