Order Management
1 week ago
Key Responsibilities:
Minimum 3 years of experience in Order Management and Billing, preferably in a global or multinational environment.
Coordinate order processing and billing activities for Order Management contracts.
Supervise and manage daily tasks of the Customer Advocate Team.
Review legal agreements for completeness of terms and conditions related to maintenance billing.
Maintain and update equipment databases, including movements, additions, and cancellations.
Manage invoicing processes, ensuring alignment with customer preferences and revenue recognition criteria.
Ensure compliance with NCR Voyix policies and procedures.
Perform monthly reconciliation and reporting of revenue data, including corrections and clarifications.
Handle archiving and record retention in accordance with company policies.
Provide support for internal and external audits as required.
Education Qualification:
~ Bachelor’s degree in finance, Accounting, Business Administration, or a related field.
Skills & Competencies:
Strong problem-solving and customer service skills.
Excellent communication skills across various levels of the organization.
High sense of urgency and accountability.
Ability to work collaboratively with cross-functional teams.
Passion for delivering exceptional service and resolving issues effectively.
Language Requirements:
Proficiency in English and Japanese is mandatory.
JLPT certification (N1 to N5) is required.
Preferred Qualifications
Experience working with outsourced operations.
Exposure to global or multi-country environments.
Strong analytical and reporting skills.
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