Manager – Order Management

Job Title Manager - Order Management Job Summary The Order Management Manager Focal is responsible for overseeing and managing the end-to-end order fulfilment process for commercial orders for West region This role ensures the accurate and timely processing of customer orders from order entry to final delivery working independently to manage daily operations This role involves collaboration with cross-functional teams including sales inventory plant and logistics to resolve issues and ensure customer satisfaction Key Responsibilities Order Processing Fulfilment Manage the entire order lifecycle including order entry processing and fulfilment Ensure that orders are entered accurately into the order management system and track progress throughout the order cycle Supports order changes cancellations or modifications based on customer requests and system updates Customer Support Issue Resolution Act as a point of contact for customers and internal teams to resolve any order-related inquiries or issues Troubleshoot order discrepancies delays and product availability issues ensuring timely and effective resolution Collaborate to provide prompt responses and maintain a high level of customer satisfaction Cross-functional Collaboration Work closely with sales logistics inventory plant and finance teams to ensure smooth order processing and fulfilment Assist in ensuring alignment between order processing and product availability to avoid delays or errors Coordinate with logistics to monitor and expedite order shipments ensuring timely delivery Process Improvement Efficiency Continuously evaluate order management processes and identify opportunities for improvements or streamlining Propose and implement process enhancements to reduce errors shorten cycle times and improve customer satisfaction Reporting Tracking Monitor order status and provide updates to stakeholders on order progress Track and report on key performance indicators KPIs such as order cycle time on-time delivery and customer satisfaction metrics Analyze order data to identify trends or recurring issues and provide actionable insights Qualifications Bachelor s degree in Business Administration Supply Chain Management or a related field 7 years of experience in order management with a focus on commercial or B2B transactions Proficiency in order management systems e g SAP Oracle Salesforce and Microsoft Office Suite Excel Word Strong attention to detail and organizational skills Excellent written and verbal communication skills Ability to manage multiple tasks and priorities in a fast-paced environment Strong problem-solving skills and ability to think critically under pressure Preferred Skills Experience with ERP systems or advanced order management software Understanding of supply chain logistics and inventory management best practices BTech Looking to make an IMPACT with your career When you are thinking about joining a new team culture matters At Schneider Electric our values and behaviors are the foundation for creating a great culture to support business success We believe that our IMPACT values - Inclusion Mastery Purpose Action Curiosity Teamwork - starts with us IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions no matter what role you play It is a call to connect your career with the ambition of achieving a more resilient efficient and sustainable world We are looking for IMPACT Makers exceptional people who turn sustainability ambitions into actions at the intersection of automation electrification and digitization We celebrate IMPACT Makers and believe everyone has the potential to be one Become an IMPACT Maker with Schneider Electric - apply today EUR36 billion global revenue 13 organic growth 150 000 employees in 100 countries 1 on the Global 100 World s most sustainable corporations You must submit an online application to be considered for any position with us This position will be posted until filled Schneider Electric aspires to be the most inclusive and caring company in the world by providing equitable opportunities to everyone everywhere and ensuring all employees feel uniquely valued and safe to contribute their best We mirror the diversity of the communities in which we operate and inclusion is one of our core values We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do At Schneider Electric we uphold the highest standards of ethics and compliance and we believe that trust is a foundational value Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics safety sustainability quality and cybersecurity underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders You can find out more about our Trust Charter Schneider Electric is an Equal Opportunity Employer It is our policy to provide equal employment and advancement opportunities in the areas of recruiting hiring training transferring and promoting all qualified individuals regardless of race religion color gender disability national origin ancestry age military status sexual orientation marital status or any other legally protected characteristic or conduct