Order Management Representative

Greetings from Teamware Solutions a division of Quantum Leap Consulting Pvt. LtdHi connectionsTeamware iis hiring for Order Management/Contract Management roleLocation:GurugramExperience:5+yearsINterview mode:face to faceNotice period:immediate joinersThe Business SME provides deep Order to Cash process expertise to define, assess, and improve existing Order to Cash processes, policies, controls, and governance mechanisms. This role ensures that global standards are applied consistently across regions and markets, focusing on the simplification and standardization of end-to-end OTC business processes —across all Routes to Market (RTMs).Key ResponsibilitiesAct as the primary process expert for designated OTC sub-processes (e.g., Order Management, Invoicing, Collections, Credit, Cash Application, Claims and DeductionsEvaluate current processes to identify inconsistencies, inefficiencies, and control gapsProvide inputs in developing Project charters and evaluating value caseProvide process and data inputs to Business analysts in developing standardized global process maps, policies, playbooks and DTPs as per GPO model & BPQMS standardsEngagement with consultants to supply data, perspective, and additional process information as requiredValidate that process designs align with compliance, audit, and governance frameworksPartner with Business Analysts to translate business practices into globally consistent process standardsInterface with Governance leads, Business analysts, external partners, Service delivery and other cross functional teamsSupport definition of performance metrics and governance mechanismsFacilitate workshops and discussions with regional and cross functional teams to ensure buy-in and adoptionSupport change management and knowledge-sharing sessions to embed process improvementsAdvise on change impacts of proposed changes and help mitigate risksPartner with Business analysts in developing user training documents and FAQ’sSkills & Experience8+ years in Order to Cash operations, process design, or governance rolesStrong understanding of E2E OTC process landscape and its dependencies (Finance, Sales, Master data, Supply Chain).Proven experience in process standardization and control framework implementationStrong analytical and problem-solving capabilities with attention to detailExcellent communication skills — able to translate complex process concepts into simple, actionable documentationInfluencing skills to gain consensus across global, regional, and functional stakeholdersGPLPurpose of the role :The Business SME provides deep Order to Cash process expertise to define, assess, and improve existing Order to Cash processes, policies, controls, and governance mechanisms. This role ensures that global standards are applied consistently across regions and markets, focusing on the simplification and standardization of end-to-end OTC business processes —across all Routes to Market (RTMs).Key ResponsibilitiesAct as the primary process expert for designated OTC sub-processes (e.g., Order Management, Invoicing, Collections, Credit, Cash Application, Claims and DeductionsEvaluate current processes to identify inconsistencies, inefficiencies, and control gapsProvide inputs in developing Project charters and evaluating value caseProvide process and data inputs to Business analysts in developing standardized global process maps, policies, playbooks and DTPs as per GPO model & BPQMS standardsEngagement with consultants to supply data, perspective, and additional process information as requiredValidate that process designs align with compliance, audit, and governance frameworksPartner with Business Analysts to translate business practices into globally consistent process standardsInterface with Governance leads, Business analysts, external partners, Service delivery and other cross functional teamsSupport definition of performance metrics and governance mechanismsFacilitate workshops and discussions with regional and cross functional teams to ensure buy-in and adoptionSupport change management and knowledge-sharing sessions to embed process improvementsAdvise on change impacts of proposed changes and help mitigate risksPartner with Business analysts in developing user training documents and FAQ’sSkills & Experience8+ years in Order to Cash operations, process design, or governance rolesStrong understanding of E2E OTC process landscape and its dependencies (Finance, Sales, Master data, Supply Chain).Proven experience in process standardization and control framework implementationStrong analytical and problem-solving capabilities with attention to detailExcellent communication skills — able to translate complex process concepts into simple, actionable documentationInfluencing skills to gain consensus across global, regional, and functional stakeholdersIf interested do share cv to manasa.a@twsol.com