Customer success manager
13 hours ago
Join Our Dynamic Team At Glood. AI, customer success is the cornerstone of everything we do. We’re looking for a passionate and driven Customer Success Manager to join our team and ensure our customers achieve maximum value from our platform. If you thrive on building meaningful relationships, solving problems, and driving long-term customer satisfaction, we want to hear from you About the Role As a Customer Success Manager at Glood. AI, you will own the post-sales customer journey. You’ll work closely with our clients, guiding them through onboarding, ensuring they maximize the platform’s benefits, and driving retention and growth. You’ll act as the voice of the customer, collaborating with internal teams to enhance the customer experience and deliver exceptional value. Responsibilities Onboarding & Engagement: Lead new customer onboarding to ensure a smooth transition to the platform and alignment with their goals. Relationship Management: Conduct regular syncs with large brands and strategic clients to discuss progress, gather feedback, and share updates. Feature Promotion: Educate customers on new features and functionality, helping them leverage the platform to its fullest potential. Customer Advocacy: Be the voice of the customer within Glood. AI, ensuring their feedback informs product development and strategic decisions. Retention & Expansion: Identify upsell and cross-sell opportunities while working proactively to prevent churn. Issue Resolution: Work closely with the support team to resolve customer issues promptly and effectively. Reporting & Insights: Analyze customer usage data, generate reports, and provide actionable insights to improve customer satisfaction and engagement. Process Improvement: Continuously refine customer success processes to enhance efficiency and impact. Qualifications 2+ years of experience in customer success, account management, or a similar client-facing role, preferably in Saa S or e Commerce. Exceptional communication and relationship-building skills. Proficiency in CRM tools (e.g., Intercom, Hub Spot) and analytics platforms. Ability to interpret data and generate actionable insights to enhance customer experience. Strong problem-solving skills and a customer-first mindset. Proven ability to manage multiple accounts and prioritize tasks effectively. Preferred Qualifications Experience with Shopify or other e Commerce platforms. Knowledge of the Saa S business model and customer retention strategies. Technical aptitude to understand and explain product features and integrations. Familiarity with tools like Google Analytics, Intercom, or similar customer engagement platforms. Experience in a startup or high-growth environment. Benefits Apple Devices On-site work setup with flexible working hours and remote working options ️ Opportunities to meet and collaborate with awesome team members from all over the world Work with a small and high-growth team Continuous learning opportunities and professional development support Competitive salary and equity options Apply Now If you are a customer-focused professional with a passion for driving success and building long-lasting relationships, we want to hear from you. Join us at Glood. AI and help us shape the future of e Commerce. Apply today and be part of our exciting journey
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Customer Success Manager
7 days ago
Gurgaon, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic TeamAt Glood.AI, customer success is the cornerstone of everything we do. We’re looking for a passionate and driven Customer Success Manager to join our team and ensure our customers achieve maximum value from our platform. If you thrive on building meaningful relationships, solving problems, and driving long-term customer satisfaction, we...
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Customer success manager
4 days ago
Gurgaon, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic TeamAt Glood. AI, customer success is the cornerstone of everything we do. We’re looking for a passionate and driven Customer Success Manager to join our team and ensure our customers achieve maximum value from our platform. If you thrive on building meaningful relationships, solving problems, and driving long-term customer satisfaction,...
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Customer Success Manager
7 days ago
Gurgaon, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic TeamAt Glood.AI, customer success is the cornerstone of everything we do. We’re looking for a passionate and driven Customer Success Manager to join our team and ensure our customers achieve maximum value from our platform. If you thrive on building meaningful relationships, solving problems, and driving long-term customer satisfaction, we...
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Customer Success Manager
4 days ago
Gurgaon, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic Team At Glood.AI, customer success is the cornerstone of everything we do. We’re looking for a passionate and driven Customer Success Manager to join our team and ensure our customers achieve maximum value from our platform. If you thrive on building meaningful relationships, solving problems, and driving long-term customer...
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Customer success manager
13 hours ago
Gurgaon, India AiSensy Full timeAbout Ai Sensy Ai Sensy is a Whats App based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via Whats App. Enabling 50,000+ Businesses with Whats App Engagement & Marketing 400cr+ Whats App Messages done between Businesses and Users via Ai Sensy Working with top brands...
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Customer success manager
4 days ago
Gurgaon, India PeopleStrong Full timeCustomer Success ManagerLocation: GurgaonKey ResponsibilitiesAct as a trusted advisor to clients, building strong relationships and understanding their business goals.Identify upselling and cross-selling opportunities, collaborating with sales to meet client needs.Address client queries, concerns, and escalations promptly, working with technical teams as...
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Customer Success Manager
2 weeks ago
Gurgaon, India PeopleStrong Full timeCustomer Success ManagerLocation: GurgaonKey ResponsibilitiesAct as a trusted advisor to clients, building strong relationships and understanding their business goals.Identify upselling and cross-selling opportunities, collaborating with sales to meet client needs.Address client queries, concerns, and escalations promptly, working with technical teams as...
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Customer success manager
4 days ago
Gurgaon, India AiSensy Full timeAbout Ai SensyAi Sensy is a Whats App based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via Whats App.Enabling 50,000+ Businesses with Whats App Engagement & Marketing400cr+ Whats App Messages done between Businesses and Users via Ai SensyWorking with top brands like...
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Customer Success Manager
6 days ago
Gurgaon, India AiSensy Full timeAbout AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.Enabling 50,000+ Businesses with WhatsApp Engagement & Marketing400cr+ WhatsApp Messages done between Businesses and Users via AiSensyWorking with top brands like Skullcandy, Vivo,...
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Customer Success Manager
4 days ago
Gurgaon, India AiSensy Full timeAbout AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.Enabling 50,000+ Businesses with WhatsApp Engagement & Marketing400cr+ WhatsApp Messages done between Businesses and Users via AiSensyWorking with top brands like Skullcandy, Vivo,...
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Customer Success Manager
2 months ago
gurgaon, India BayOne Solutions Full timeWhat are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types of customer problems. Can translate customer requirements and issues into action plans. A CSM is regarded as an advisor to the customer and can work in a crisis situation. Mentors team members. Demonstrates a...
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Customer Success Manager
2 months ago
Gurgaon, India BayOne Solutions Full timeWhat are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types of customer problems. Can translate customer requirements and issues into action plans. A CSM is regarded as an advisor to the customer and can work in a crisis situation. Mentors team members. Demonstrates a...
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Customer success manager
2 months ago
Gurgaon, India BayOne Solutions Full timeWhat are we looking for: Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types of customer problems. Can translate customer requirements and issues into action plans. A CSM is regarded as an advisor to the customer and can work in a crisis situation. Mentors team members. Demonstrates...
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Customer Success Manager
2 months ago
Gurgaon, India BayOne Solutions Full timeWhat are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types of customer problems. Can translate customer requirements and issues into action plans. A CSM is regarded as an advisor to the customer and can work in a crisis situation. Mentors team members. Demonstrates a...
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Customer Success Manager
3 months ago
Gurgaon, India Intract Full timeAt Intract, founded by visionary IIT Delhi alumni and backed by top-tier global VCs, we're redefining the user acquisition landscape for all digital companies, through our innovative B2B2C approach which serves 1,000,000+ users. Role Description This is a full-time on-site role for a Customer Success Manager located in Gurugram. We are seeking an...
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Customer Success Manager
2 months ago
Gurgaon, India BayOne Solutions Full timeThe ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and helping customers achieve their desired goals.ResponsibilitiesOwn overall relationship with assigned clientsEnsure retention and...
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Customer success manager
2 months ago
Gurgaon, India BayOne Solutions Full timeThe ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and helping customers achieve their desired goals. Responsibilities Own overall relationship with assigned clients Ensure...
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Customer Success Manager
7 months ago
gurgaon, India Intract Full timeAt Intract, founded by visionary IIT Delhi alumni and backed by top-tier global VCs, we'reredefining the user acquisition landscape for all digital companies, through our innovativeB2B2C approach which serves 1,000,000+ users.Role DescriptionThis is a full-time on-site role for a Customer Success Manager located in Gurugram. We areseeking an experienced...
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Customer Success Manager
2 months ago
gurgaon, India Intract Full timeAt Intract, founded by visionary IIT Delhi alumni and backed by top-tier global VCs, we'reredefining the user acquisition landscape for all digital companies, through our innovativeB2B2C approach which serves 1,000,000+ users.Role DescriptionThis is a full-time on-site role for a Customer Success Manager located in Gurugram. We areseeking an experienced...
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Customer success manager
2 months ago
Gurgaon, India Intract Full timeAt Intract, founded by visionary IIT Delhi alumni and backed by top-tier global VCs, we'reredefining the user acquisition landscape for all digital companies, through our innovativeB2 B2 C approach which serves 1,000,000+ users.Role DescriptionThis is a full-time on-site role for a Customer Success Manager located in Gurugram. We areseeking an experienced...
