Customer Success Manager

1 week ago


Gurgaon, India PeopleStrong Full time
Customer Success ManagerLocation: Gurgaon

Key ResponsibilitiesAct as a trusted advisor to clients, building strong relationships and understanding their business goals.Identify upselling and cross-selling opportunities, collaborating with sales to meet client needs.Address client queries, concerns, and escalations promptly, working with technical teams as needed.Track and report on key account health metrics like customer satisfaction, retention, and usage trends.

Experience:3–6 years of experience in customer success, account management, or a related role within a SaaS or HR-Tech organization.Proficient in MS Office and project management toolsStrong communication and problem-solving skills

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