Customer Success Manager
2 months ago
At Intract, founded by visionary IIT Delhi alumni and backed by top-tier global VCs, we're redefining the user acquisition landscape for all digital companies, through our innovative B2B2C approach which serves 1,000,000+ users. Role Description This is a full-time on-site role for a Customer Success Manager located in Gurugram. We are seeking an experienced Customer Success Manager with a strong background in handling technical product queries and providing empathetic post-agreement support. Experience with SaaS and Web3 technology is a plus. As a Customer Success Manager, you will play a crucial role in ensuring partner satisfaction by onboarding them, analyzing data and making necessary recommendations. You will retain partners by building strong relationships and providing excellent support. Responsibilities: Develop and nurture relationships with clients. Serve as the primary point of contact for client inquiries, issues, and escalations related to Web3 solutions. Understand clients' goals, challenges, and specific use cases within the Web3 ecosystem, and work collaboratively to address them using our products or services. Facilitate smooth onboarding processes for new clients, providing guidance on product usage and best practices in the context of Web3. Proactively engage with clients to ensure they are deriving maximum value from our solutions, and provide ongoing support and training as needed. Conduct regular business reviews and check-ins with clients to assess satisfaction levels, gather feedback, and identify opportunities for improvement or expansion. Collaborate closely with internal teams, including sales, product development, and technical support, to advocate for clients' needs and ensure timely resolution of issues. Stay informed about industry trends, developments, and best practices within the Web3 space to better serve our clients. Requirements: Minimum of 2 year of direct experience working with Saas or Web3 technologies in a customer-facing role Proficiency in blockchain technology, cryptocurrencies, decentralized finance (DeFi), and related concepts is a plus Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical audiences Excellent problem-solving abilities and a proactive approach to addressing client needs and challenges Ability to thrive in a fast-paced, startup environment and manage multiple priorities effectively Bachelor's degree in a relevant field preferred, or equivalent practical experience
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Customer Success Manager
15 hours ago
Gurgaon, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic TeamAt Glood.AI, customer success is the cornerstone of everything we do. We’re looking for a passionate and driven Customer Success Manager to join our team and ensure our customers achieve maximum value from our platform. If you thrive on building meaningful relationships, solving problems, and driving long-term customer satisfaction, we...
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Customer Success Manager
1 week ago
Gurgaon, India PeopleStrong Full timeCustomer Success ManagerLocation: GurgaonKey ResponsibilitiesAct as a trusted advisor to clients, building strong relationships and understanding their business goals.Identify upselling and cross-selling opportunities, collaborating with sales to meet client needs.Address client queries, concerns, and escalations promptly, working with technical teams as...
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Customer Success Manager
1 month ago
Gurgaon, India BayOne Solutions Full timeWhat are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types of customer problems. Can translate customer requirements and issues into action plans. A CSM is regarded as an advisor to the customer and can work in a crisis situation. Mentors team members. Demonstrates a...
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Customer Success Manager
1 month ago
gurgaon, India BayOne Solutions Full timeWhat are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types of customer problems. Can translate customer requirements and issues into action plans. A CSM is regarded as an advisor to the customer and can work in a crisis situation. Mentors team members. Demonstrates a...
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Customer success manager
1 month ago
Gurgaon, India BayOne Solutions Full timeWhat are we looking for: Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types of customer problems. Can translate customer requirements and issues into action plans. A CSM is regarded as an advisor to the customer and can work in a crisis situation. Mentors team members. Demonstrates...
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Customer Success Manager
1 month ago
Gurgaon, India BayOne Solutions Full timeWhat are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types of customer problems. Can translate customer requirements and issues into action plans. A CSM is regarded as an advisor to the customer and can work in a crisis situation. Mentors team members. Demonstrates a...
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Customer Success Manager
1 month ago
Gurgaon, India BayOne Solutions Full timeThe ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and helping customers achieve their desired goals.ResponsibilitiesOwn overall relationship with assigned clientsEnsure retention and...
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Customer success manager
1 month ago
Gurgaon, India BayOne Solutions Full timeThe ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and helping customers achieve their desired goals. Responsibilities Own overall relationship with assigned clients Ensure...
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Customer Success Manager
2 months ago
gurgaon, India Intract Full timeAt Intract, founded by visionary IIT Delhi alumni and backed by top-tier global VCs, we'reredefining the user acquisition landscape for all digital companies, through our innovativeB2B2C approach which serves 1,000,000+ users.Role DescriptionThis is a full-time on-site role for a Customer Success Manager located in Gurugram. We areseeking an experienced...
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Customer Success Manager
6 months ago
gurgaon, India Intract Full timeAt Intract, founded by visionary IIT Delhi alumni and backed by top-tier global VCs, we'reredefining the user acquisition landscape for all digital companies, through our innovativeB2B2C approach which serves 1,000,000+ users.Role DescriptionThis is a full-time on-site role for a Customer Success Manager located in Gurugram. We areseeking an experienced...
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Customer success manager
2 months ago
Gurgaon, India Intract Full timeAt Intract, founded by visionary IIT Delhi alumni and backed by top-tier global VCs, we'reredefining the user acquisition landscape for all digital companies, through our innovativeB2 B2 C approach which serves 1,000,000+ users.Role DescriptionThis is a full-time on-site role for a Customer Success Manager located in Gurugram. We areseeking an experienced...
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Customer Success Manager
1 month ago
Gurgaon, India BayOne Solutions Full timeThe ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and helping customers achieve their desired goals.ResponsibilitiesOwn overall relationship with assigned clientsEnsure retention and...
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Customer success manager
1 month ago
Gurgaon, India BayOne Solutions Full timeThe ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and helping customers achieve their desired goals.ResponsibilitiesOwn overall relationship with assigned clientsEnsure retention and...
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Customer Success Manager
4 months ago
Gurgaon, India Intract Full timeAt Intract, founded by visionary IIT Delhi alumni and backed by top-tier global VCs, we're redefining the user acquisition landscape for all digital companies, through our innovative B2B2C approach which serves 1,000,000+ users. Role Description This is a full-time on-site role for a Customer Success Manager located in Gurugram. We are ...
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Customer Success Manager
1 month ago
Gurgaon, India BayOne Solutions Full timeThe ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and helping customers achieve their desired goals. Responsibilities Own overall relationship with assigned clients Ensure...
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Customer Success Lead Manager
3 weeks ago
Gurgaon, Haryana, India BayOne Solutions Full timeAbout the Role:We are seeking a highly skilled Customer Success Lead Manager to join our team at BayOne Solutions in Gurugram, Haryana. As a key member of our customer success department, you will be responsible for managing customer escalations, prioritizing work, and leading strategic planning to drive product adoption and maximize value for clients.Key...
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Lead customer success manager
3 weeks ago
Gurgaon, India BayOne Solutions Full timeJob Title: Lead Customer Success ManagerLocation: Gurugram Haryana (4 days onsite)Job Type: Fulltime with Bay One SolutionsResponsibilities:Escalation management, should be able to manage customer escalations and priority responses.Experience managing day to day operations, shift management, work prioritizations, capacity planningThis will be the SPOC...
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Lead Customer Success Manager
3 weeks ago
Gurgaon, India BayOne Solutions Full timeJob Title: Lead Customer Success ManagerLocation: Gurugram Haryana (4 days onsite)Job Type: Fulltime with BayOne SolutionsResponsibilities:Escalation management, should be able to manage customer escalations and priority responses.Experience managing day to day operations, shift management, work prioritizations, capacity planningThis will be the SPOC for...
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Lead customer success manager
3 weeks ago
Gurgaon, India BayOne Solutions Full timeJob Title: Lead Customer Success ManagerLocation: Bay One India HQ Udyog Vihar, Gurugram, HaryanaNo Remote: Minimum 4 day onsite in personDuration: Fulltime with Bay One SolutionsSalary: Rs.12-15 Lac per annumNote: We need someone who can join us in 15-30 days notice.Responsibilities:- Escalation management, should be able to manage customer escalations and...
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Senior Customer Success Manager
1 month ago
Gurgaon, India Karix Full timeJob Role:Senior Customer Success ManagerLocation:Gurgaon (WFO)Role Summary:You will play a pivotal role in ensuring our enterprise customers achieve maximum product value and satisfaction. Your primary focus will be on the customer’s transition from sales prospect to active product user. You'll enhance customer retention and boost their lifetime value...
