Customer success manager
22 hours ago
About Ai Sensy Ai Sensy is a Whats App based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via Whats App. Enabling 50,000+ Businesses with Whats App Engagement & Marketing 400cr+ Whats App Messages done between Businesses and Users via Ai Sensy Working with top brands like Skullcandy, Vivo, Rentomojo, Physicswallah & more High Impact as Businesses drive 25-80% Revenues using Ai Sensy Platform Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors About Ai Sensy Ai Sensy is a Whats App based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via Whats App. Enabling 50,000+ Businesses with Whats App Engagement & Marketing 400cr+ Whats App Messages done between Businesses and Users via Ai Sensy Working with top brands like Skullcandy, Vivo, Rentomojo, Physicswallah & more High Impact as Businesses drive 25-80% Revenues using Ai Sensy Platform Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors Role Overview: As a Customer Success Manager at Ai Sensy, you will be the bridge between the company and its clients, ensuring exceptional service delivery and driving client satisfaction. You will be responsible for onboarding new clients, improving retention, enabling growth through upselling opportunities, and assisting with payment collections as needed. Key Responsibilities: 1. Client Onboarding & Relationship Management: Seamlessly onboard new customers and guide them through the platform. Develop and maintain strong relationships with key stakeholders in client accounts. 2. Customer Success Strategy: Proactively monitor customer health metrics to identify potential issues and opportunities for upselling/cross-selling. Develop and execute customer success plans tailored to each client’s business goals. 3. Product Adoption & Training: Provide clients with in-depth knowledge of Ai Sensy’s platform to improve product usage. Organize and conduct product training sessions for clients. 4. Escalation & Support Management: Resolve client escalations promptly and provide actionable solutions. Act as the point of contact for client queries and coordinate with internal teams for resolution. 5. Payment Collection: Monitor client payment statuses and coordinate payment collections in a timely manner. Follow up with clients regarding overdue payments and maintain accurate records of transactions. 6. Customer Feedback & Insights: Regularly gather customer feedback and share insights with the product and operations teams to enhance the platform. Provide monthly performance reports to clients, showcasing the ROI and success metrics. 7. Data-Driven Decision Making: Track and analyze key success metrics such as Net Promoter Score (NPS), churn rates, and product usage trends. Key Qualifications: Experience: 3-5 years in Customer Success, Account Management, or similar roles in a Saa S/B2 B environment. Skills: Strong interpersonal, communication, and problem-solving skills. Payment Management: Experience in coordinating with clients for timely payments is highly preferred. Tools Expertise: Familiarity with CRM tools (e.g., Hub Spot, Salesforce, Zoho) and analytics platforms. Familiarity with customer success metrics like NPS, CSAT, and churn rates. Education: Bachelor’s degree in Business, Marketing, or a related field. MBA is a plus. Mindset: Customer-focused, empathetic, and driven by results. What We Offer: A vibrant and inclusive workplace culture. Competitive salary and performance-based incentives. Opportunities for professional growth and development.
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Customer success manager
22 hours ago
Gurgaon, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic Team At Glood. AI, customer success is the cornerstone of everything we do. We’re looking for a passionate and driven Customer Success Manager to join our team and ensure our customers achieve maximum value from our platform. If you thrive on building meaningful relationships, solving problems, and driving long-term customer...
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Customer Success Manager
7 days ago
Gurgaon, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic TeamAt Glood.AI, customer success is the cornerstone of everything we do. We’re looking for a passionate and driven Customer Success Manager to join our team and ensure our customers achieve maximum value from our platform. If you thrive on building meaningful relationships, solving problems, and driving long-term customer satisfaction, we...
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Customer Success Manager
1 week ago
Gurgaon, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic TeamAt Glood.AI, customer success is the cornerstone of everything we do. We’re looking for a passionate and driven Customer Success Manager to join our team and ensure our customers achieve maximum value from our platform. If you thrive on building meaningful relationships, solving problems, and driving long-term customer satisfaction, we...
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Customer success manager
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Gurgaon, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic TeamAt Glood. AI, customer success is the cornerstone of everything we do. We’re looking for a passionate and driven Customer Success Manager to join our team and ensure our customers achieve maximum value from our platform. If you thrive on building meaningful relationships, solving problems, and driving long-term customer satisfaction,...
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Customer Success Manager
4 days ago
Gurgaon, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic Team At Glood.AI, customer success is the cornerstone of everything we do. We’re looking for a passionate and driven Customer Success Manager to join our team and ensure our customers achieve maximum value from our platform. If you thrive on building meaningful relationships, solving problems, and driving long-term customer...
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Customer success manager
4 days ago
Gurgaon, India PeopleStrong Full timeCustomer Success ManagerLocation: GurgaonKey ResponsibilitiesAct as a trusted advisor to clients, building strong relationships and understanding their business goals.Identify upselling and cross-selling opportunities, collaborating with sales to meet client needs.Address client queries, concerns, and escalations promptly, working with technical teams as...
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Customer Success Manager
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Gurgaon, India PeopleStrong Full timeCustomer Success ManagerLocation: GurgaonKey ResponsibilitiesAct as a trusted advisor to clients, building strong relationships and understanding their business goals.Identify upselling and cross-selling opportunities, collaborating with sales to meet client needs.Address client queries, concerns, and escalations promptly, working with technical teams as...
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Customer success manager
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Gurgaon, India AiSensy Full timeAbout Ai SensyAi Sensy is a Whats App based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via Whats App.Enabling 50,000+ Businesses with Whats App Engagement & Marketing400cr+ Whats App Messages done between Businesses and Users via Ai SensyWorking with top brands like...
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Customer Success Manager
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Gurgaon, India AiSensy Full timeAbout AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.Enabling 50,000+ Businesses with WhatsApp Engagement & Marketing400cr+ WhatsApp Messages done between Businesses and Users via AiSensyWorking with top brands like Skullcandy, Vivo,...
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Customer success manager
2 months ago
Gurgaon, India BayOne Solutions Full timeWhat are we looking for: Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types of customer problems. Can translate customer requirements and issues into action plans. A CSM is regarded as an advisor to the customer and can work in a crisis situation. Mentors team members. Demonstrates...
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Customer Success Manager
2 months ago
gurgaon, India BayOne Solutions Full timeWhat are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types of customer problems. Can translate customer requirements and issues into action plans. A CSM is regarded as an advisor to the customer and can work in a crisis situation. Mentors team members. Demonstrates a...
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Customer Success Manager
2 months ago
Gurgaon, India BayOne Solutions Full timeWhat are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types of customer problems. Can translate customer requirements and issues into action plans. A CSM is regarded as an advisor to the customer and can work in a crisis situation. Mentors team members. Demonstrates a...
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Customer Success Manager
4 days ago
Gurgaon, India AiSensy Full timeAbout AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.Enabling 50,000+ Businesses with WhatsApp Engagement & Marketing400cr+ WhatsApp Messages done between Businesses and Users via AiSensyWorking with top brands like Skullcandy, Vivo,...
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Customer Success Manager
2 months ago
Gurgaon, India BayOne Solutions Full timeWhat are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types of customer problems. Can translate customer requirements and issues into action plans. A CSM is regarded as an advisor to the customer and can work in a crisis situation. Mentors team members. Demonstrates a...
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Customer Success Manager
3 months ago
Gurgaon, India Intract Full timeAt Intract, founded by visionary IIT Delhi alumni and backed by top-tier global VCs, we're redefining the user acquisition landscape for all digital companies, through our innovative B2B2C approach which serves 1,000,000+ users. Role Description This is a full-time on-site role for a Customer Success Manager located in Gurugram. We are seeking an...
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Customer Success Manager
2 months ago
Gurgaon, India BayOne Solutions Full timeThe ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and helping customers achieve their desired goals.ResponsibilitiesOwn overall relationship with assigned clientsEnsure retention and...
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Customer success manager
2 months ago
Gurgaon, India BayOne Solutions Full timeThe ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and helping customers achieve their desired goals. Responsibilities Own overall relationship with assigned clients Ensure...
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Customer Success Manager
2 months ago
gurgaon, India Intract Full timeAt Intract, founded by visionary IIT Delhi alumni and backed by top-tier global VCs, we'reredefining the user acquisition landscape for all digital companies, through our innovativeB2B2C approach which serves 1,000,000+ users.Role DescriptionThis is a full-time on-site role for a Customer Success Manager located in Gurugram. We areseeking an experienced...
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Customer Success Manager
7 months ago
gurgaon, India Intract Full timeAt Intract, founded by visionary IIT Delhi alumni and backed by top-tier global VCs, we'reredefining the user acquisition landscape for all digital companies, through our innovativeB2B2C approach which serves 1,000,000+ users.Role DescriptionThis is a full-time on-site role for a Customer Success Manager located in Gurugram. We areseeking an experienced...
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Customer success manager
2 months ago
Gurgaon, India Intract Full timeAt Intract, founded by visionary IIT Delhi alumni and backed by top-tier global VCs, we'reredefining the user acquisition landscape for all digital companies, through our innovativeB2 B2 C approach which serves 1,000,000+ users.Role DescriptionThis is a full-time on-site role for a Customer Success Manager located in Gurugram. We areseeking an experienced...
