Amazon CTI Consultant
21 hours ago
We are hiring an Amazon Connect Consultant to work on a cloud contact center transformation for one of our major fintech clients. This role requires strong hands-on experience with Amazon Connect and a solid background in CTI consulting.The ideal candidate should have played a consulting role in previous CTI modernization or migration projects and must be confident working with both technical teams and business stakeholders.Required Experience:- Minimum 7 years total experience in contact center / CTI space- 3+ years of hands-on experience with Amazon Connect- Proven experience working in a consulting role for CTI transformation projects- Strong knowledge of Amazon Connect features: contact flows, routing, queues, agent setup- Experience integrating Amazon Connect with CRMs like Salesforce or Zendesk- Good understanding of AWS services: Lambda, DynamoDB, S3, CloudWatch- Basic scripting with Node.js or Python- Experience in building or enhancing IVRs using Amazon Lex- Comfortable working independently in a client-facing environmentNice to Have:- Exposure to Cisco, Avaya, Genesys (legacy CTI systems)- AWS certification- Knowledge of SIP, VoIP, or WebRTC- Experience with Amazon Connect Tasks, Contact Lens, WisdomResponsibilities:- Lead the setup and configuration of Amazon Connect environments- Work with business teams to gather requirements and translate them into technical designs- Build backend integrations using AWS Lambda and REST APIs- Integrate Amazon Connect with CRM and support systems- Support user testing, deployment, and documentation- Troubleshoot issues and improve existing contact flows
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Cloud-Based Contact Center Solutions Expert
2 weeks ago
Delhi, Delhi, India beBeeCustomerExperience Full time ₹ 12,00,000 - ₹ 15,00,000Senior AWS Contact Center ArchitectWe seek an experienced Senior AWS Contact Center Architect to design, develop, and administer cloud-based contact center solutions.The ideal candidate will create scalable, automated, and customer-centric systems that enhance the overall contact center experience. Key responsibilities include:AWS Service Integration:...
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3 Days Left: Virtual Customer Support Associate
2 weeks ago
Delhi, Delhi, India Amazon Full timeRole Virtual Customer Service Associate Job Type Seasonal Contractual Location Work from home in Delhi India Our mission at Amazon is to be Earth s most customer-centric company and our award-winning Customer Service team is a key part of achieving that goal Doing our best for our customers is where we get our energy and that s why you ll find we...
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Senior AWS Connect Developer
3 days ago
Delhi, India YunoJuno Full timeOur client is looking for a skilled and experienced Senior AWS Connect Developer to design, develop, and administer their cloud-based contact center solutions for a 3 month contract role.The ideal candidate will be responsible for creating scalable, automated, and customer-centric systems that enhance the overall contact center experience. The position...
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Virtual Customer Support Associate
4 days ago
Delhi, India Amazon Full timeDESCRIPTION Role: VirtualCustomer Service AssociateJob Type: Seasonal/ContractualLocation: Work from home in (Delhi), India Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll...
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Virtual Customer Support Associate
6 days ago
Delhi - Virtual, India Amazon Full timeRole: Virtual Customer Service Associate Job Type: Seasonal/Contractual Location: Work from home in (Delhi), India Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll...
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Delhi - Virtual, India Amazon Full timeRole: Virtual Customer Service AssociateJob Type: Seasonal/ContractualLocation: Work from home in (Delhi), IndiaOur mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we...
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Senior AWS Connect Developer
3 days ago
Delhi, Delhi, India YunoJuno Full time ₹ 12,00,000 - ₹ 15,00,000 per yearOur client is looking for a skilled and experiencedSenior AWS Connect Developerto design, develop, and administer their cloud-based contact center solutions for a 3 month contract role.The ideal candidate will be responsible for creating scalable, automated, and customer-centric systems that enhance the overall contact center experience. The position demands...
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Delhi, India Amazon Full timeAt Amazon, we're working to be the most customer centric company on earth. To get there, we need exceptionally talented, bright and self-driven people. If you would like to help us build the place to find and buy anything online, this is your chance to make history. Workforce Staffing (WFS), a division of Worldwide Operations People, Product & Tech, manages...
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Red Team Security Assurance Analyst
1 week ago
Delhi, Delhi, India r3 Consultant Full timeWe are looking for an experienced Red Team Security Assurance Analyst to join our Cyber Resilience & Defence team. In this role, you will lead offensive security operations, conduct simulated cyber-attacks, and support security assurance activities. You will apply industry frameworks like MITRE ATT&CK, leverage Cyber Threat Intelligence (CTI), perform Threat...
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Delhi, Delhi, India ADCI - Karnataka - A66 Full time ₹ 6,00,000 - ₹ 18,00,000 per yearDESCRIPTIONAbout strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce...
