Salesforce Consultant
4 weeks ago
Role - Salesforce Sales & Service Cloud ConsultantExperience -3 to 8 YearsLocation - PuneKey Responsibilities- Gather and analyze business requirements for Sales Cloud (Leads, Opportunities, Forecasting, Pipeline Management) and Service Cloud (Case Management, Knowledge Base, Omni-Channel, CTI integrations).- Configure and customize Salesforce objects, workflows, process builders, validation rules, and flows.- Implement and support features like Lead Assignment, Opportunity Management, Sales Forecasting, Campaign Management, Service Console, Entitlements, SLAs, and Knowledge Articles .- Develop Apex classes, triggers, Lightning components (LWC), and Visualforce pages where required.- Integrate Salesforce with third-party systems (REST/SOAP APIs, middleware tools).- Work closely with Sales, Service, and IT teams to ensure smooth CRM adoption.- Conduct end-user training and create documentation for functional processes.- Manage data migration, cleansing, and deduplication.- Ensure compliance with Salesforce security model (Profiles, Roles, Permission Sets, Sharing Rules).- Participate in Agile ceremonies (sprint planning, daily stand-ups, retrospectives) and ensure timely delivery.Required Skills & Qualifications- Bachelor’s degree in Computer Science, Information Technology, or related field.- 3+ years of Salesforce CRM experience , with at least 2+ years in Sales & Service Cloud implementations.- Strong knowledge of Salesforce standard objects (Leads, Accounts, Contacts, Opportunities, Cases, Knowledge, Entitlements).- Experience with Apex, SOQL, Lightning Web Components (LWC), Flows, APIs .- Good understanding of Omni-Channel, CTI integrations, and Case Management .- Experience in Salesforce configurations, workflows, validation rules, and automation .- Salesforce Certifications preferred:- Salesforce Administrator (ADM 201)- Salesforce Sales Cloud Consultant- Salesforce Service Cloud ConsultantGood to Have- Knowledge of CPQ, Field Service Lightning, or Marketing Cloud.- Experience with Agile/Scrum methodology.- Exposure to AppExchange apps.Soft Skills- Strong communication and stakeholder management.- Analytical mindset with problem-solving ability.- Ability to work independently and as part of a cross-functional team.
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Salesforce Consultant
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Delhi, India Green HR Solutions Full timeHiring For USA based Multinational CompanyWe are looking for a highly skilled and driven Salesforce Consultant to join our team. In this role, you will work closely with clients to understand their business requirements, tailor Salesforce solutions to meet those needs, and ensure successful Salesforce implementations. You will act as a trusted advisor,...
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