Amazon cti consultant

1 week ago

Delhi, India Milestone Technologies, Inc. Full time

We are hiring an Amazon Connect Consultant to work on a cloud contact center transformation for one of our major fintech clients. This role requires strong hands-on experience with Amazon Connect and a solid background in CTI consulting.The ideal candidate should have played a consulting role in previous CTI modernization or migration projects and must be confident working with both technical teams and business stakeholders.Required Experience:- Minimum 7 years total experience in contact center / CTI space- 3+ years of hands-on experience with Amazon Connect- Proven experience working in a consulting role for CTI transformation projects- Strong knowledge of Amazon Connect features: contact flows, routing, queues, agent setup- Experience integrating Amazon Connect with CRMs like Salesforce or Zendesk- Good understanding of AWS services: Lambda, Dynamo DB, S3, Cloud Watch- Basic scripting with Node.js or Python- Experience in building or enhancing IVRs using Amazon Lex- Comfortable working independently in a client-facing environmentNice to Have:- Exposure to Cisco, Avaya, Genesys (legacy CTI systems)- AWS certification- Knowledge of SIP, Vo IP, or Web RTC- Experience with Amazon Connect Tasks, Contact Lens, WisdomResponsibilities:- Lead the setup and configuration of Amazon Connect environments- Work with business teams to gather requirements and translate them into technical designs- Build backend integrations using AWS Lambda and REST APIs- Integrate Amazon Connect with CRM and support systems- Support user testing, deployment, and documentation- Troubleshoot issues and improve existing contact flows

  • Amazon cti consultant

    1 week ago

    Delhi, India Milestone Technologies, Inc. Full time

    We are hiring an Amazon Connect Consultant to work on a cloud contact center transformation for one of our major fintech clients. This role requires strong hands-on experience with Amazon Connect and a solid background in CTI consulting.The ideal candidate should have played a consulting role in previous CTI modernization or migration projects and must be...

  • Amazon CTI Consultant

    5 days ago

    Delhi, India Milestone Technologies, Inc. Full time

    We are hiring an Amazon Connect Consultant to work on a cloud contact center transformation for one of our major fintech clients. This role requires strong hands-on experience with Amazon Connect and a solid background in CTI consulting.The ideal candidate should have played a consulting role in previous CTI modernization or migration projects and must be...

  • Amazon CTI Consultant

    3 weeks ago

    Delhi, India Milestone Technologies, Inc. Full time

    We are hiring an Amazon Connect Consultant to work on a cloud contact center transformation for one of our major fintech clients. This role requires strong hands-on experience with Amazon Connect and a solid background in CTI consulting.The ideal candidate should have played a consulting role in previous CTI modernization or migration projects and must be...

  • Amazon CTI Consultant

    4 days ago

    New Delhi, India Milestone Technologies, Inc. Full time

    We are hiring an Amazon Connect Consultant to work on a cloud contact center transformation for one of our major fintech clients. This role requires strong hands-on experience with Amazon Connect and a solid background in CTI consulting.The ideal candidate should have played a consulting role in previous CTI modernization or migration projects and must be...

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    Delhi, India YunoJuno Full time

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    3 weeks ago

    Delhi, India YunoJuno Full time

    Our client is looking for a skilled and experienced Senior AWS Connect Developer to design, develop, and administer their cloud-based contact center solutions for a 3 month contract role.The ideal candidate will be responsible for creating scalable, automated, and customer-centric systems that enhance the overall contact center experience. The position...

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    Delhi, India YunoJuno Full time

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    Delhi, Delhi, India Epigroww Global Full time ₹ 5,00,000 - ₹ 25,00,000 per year

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