“service desk team lead l2 ”

2 weeks ago


Chennai, India Tata Consultancy Services Full time

Service Desk Team Lead L2 Min 5 yrs with minimum of 3 year exp in international call taking profile and 2 yrs of team leading and Quality Analyst experience Location of Requirement - Hyderabad Chennai Desired Competencies (Technical/Behavioral Competency) People Management Skills Service Desk Operations experience Excellent English language voice and written com skills Basic Infra L1 experience (windows, network , office 365, MS Dynamics, Bomgar , Snow etc ) Willingness to work in 24/7 ops incl night shifts and weekends IT/Application Service Desk agent experience using Genesys /CISCO voice platforms ITIL V4 Foundation Infrastructure technical support experience Willingness to work in night shifts and weekends Excellent communication skills Good-to-Have Comp TIA A+, N+, ITIL Foundation certification Responsibility of / Expectations from the Role Voice and chat support Technical troubleshooting mainly related to desktop/OS, Networking, Messaging Excellent Customer handling/soft skills Logging incidents and service requests and manage their lifecycle Willingness to learn



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