“Service Desk Team Lead L2 ”

1 week ago


Chennai, India Tata Consultancy Services Full time

Service Desk Team Lead L2

Min 5 yrs with minimum of 3 year exp in international call taking profile and 2 yrs of team leading and Quality Analyst experience

Location of Requirement -Hyderabad Chennai


Desired Competencies (Technical/Behavioral Competency)


People Management Skills

Service Desk Operations experience

Excellent English language voice and written com skills

Basic Infra L1 experience (windows, network , office 365, MS Dynamics, Bomgar ,Snow etc )

Willingness to work in 24/7 ops incl night shifts and weekends

IT/Application Service Desk agent experience using Genesys /CISCO voice platforms

ITIL V4 Foundation

Infrastructure technical support experience

Willingness to work in night shifts and weekends

Excellent communication skills

Good-to-Have

CompTIA A+, N+, ITIL Foundation certification



Responsibility of / Expectations from the Role


Voice and chat support


Technical troubleshooting mainly related to desktop/OS, Networking, Messaging


Excellent Customer handling/soft skills


Logging incidents and service requests and manage their lifecycle


Willingness to learn



  • Chennai, India Tata Consultancy Services Full time

    Service Desk Team Lead L2 Min 5 yrs with minimum of 3 year exp in international call taking profile and 2 yrs of team leading and Quality Analyst experience Location of Requirement - Hyderabad Chennai Desired Competencies (Technical/Behavioral Competency) People Management Skills Service Desk Operations experience Excellent English language...


  • Chennai, India Tata Consultancy Services Full time

    Service Desk Team Lead L2Min 5 yrs with minimum of 3 year exp in international call taking profile and 2 yrs of team leading and Quality Analyst experienceLocation of Requirement - Hyderabad ChennaiDesired Competencies (Technical/Behavioral Competency)People Management SkillsService Desk Operations experienceExcellent English language voice and written com...


  • Chennai, India Tata Consultancy Services Full time

    Service Desk Team Lead L2Min 5 yrs with minimum of 3 year exp in international call taking profile and 2 yrs of team leading and Quality Analyst experienceLocation of Requirement - Hyderabad ChennaiDesired Competencies (Technical/Behavioral Competency)People Management SkillsService Desk Operations experienceExcellent English language voice and written com...


  • Chennai, India Tata Consultancy Services Full time

    Service Desk Team Lead L2Min 5 yrs with minimum of 3 year exp in international call taking profile and 2 yrs of team leading and Quality Analyst experienceLocation of Requirement -Hyderabad ChennaiDesired Competencies (Technical/Behavioral Competency)People Management SkillsService Desk Operations experienceExcellent English language voice and written com...


  • chennai, India Tata Consultancy Services Full time

    Service Desk Team Lead L2Min 5 yrs with minimum of 3 year exp in international call taking profile and 2 yrs of team leading and Quality Analyst experienceLocation of Requirement -Hyderabad ChennaiDesired Competencies (Technical/Behavioral Competency)People Management SkillsService Desk Operations experienceExcellent English language voice and written com...

  • Service desk lead

    6 months ago


    Chennai, India Wipro Full time

    Role Purpose The purpose of this role is to serve as a support, escalation point for the agents in solving issues presented to the Account Service Desk Do To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate escalated...

  • Service Desk

    4 months ago


    Chennai, India Bahwan Cybertek Group Full time

    Job Description :• L1/ L2 Monitoring and Incident Management• Candidate should have excellent/good communication skills and Team management skills• Ability to manage shift alone• Day-to-day activities involve monitoring alerts, initiating Bridge Calls, involving stake holders, be available throughout the bridge call and prepare Problem statements•...


  • Chennai, Tamil Nadu, India Bahwan Cybertek Group Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our Service Desk team at Bahwan Cybertek Group.Key ResponsibilitiesMonitor and manage L1/L2 incidents to ensure timely resolution.Communicate effectively with stakeholders and team members to facilitate problem-solving.Manage shift responsibilities independently and adhere to SLA...

  • It service desk

    3 weeks ago


    Chennai, India HTC Global Services Full time

    HTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA. Hiring IT Service Desk for our premium project. The Service Desk will perform installation, analysis, trouble shooting and fix end user issues for the following types of incidents:...

  • IT Service Desk

    3 weeks ago


    chennai, India HTC Global Services Full time

    HTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA.Hiring IT Service Desk for our premium project.The Service Desk will perform installation, analysis, trouble shooting and fix end user issues for the following types of incidents:-...

  • IT Service Desk

    4 weeks ago


    Chennai, India HTC Global Services Full time

    HTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA.Hiring IT Service Desk for our premium project.The Service Desk will perform installation, analysis, trouble shooting and fix end user issues for the following types of incidents:-...

  • It service desk

    3 weeks ago


    Chennai, India HTC Global Services Full time

    HTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA.Hiring IT Service Desk for our premium project.The Service Desk will perform installation, analysis, trouble shooting and fix end user issues for the following types of incidents:Desktop...

  • IT Service Desk

    3 weeks ago


    chennai, India HTC Global Services Full time

    HTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA.Hiring IT Service Desk for our premium project.The Service Desk will perform installation, analysis, trouble shooting and fix end user issues for the following types of incidents:Desktop...

  • IT Service Desk

    4 weeks ago


    Chennai, India HTC Global Services Full time

    HTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA.Hiring IT Service Desk for our premium project.The Service Desk will perform installation, analysis, trouble shooting and fix end user issues for the following types of incidents:Desktop...

  • IT Service Desk

    2 weeks ago


    chennai, India HTC Global Services Full time

    HTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA. Hiring IT Service Desk for our premium project. The Service Desk will perform installation, analysis, trouble shooting and fix end user issues for the following types of incidents:...

  • IT Service Desk

    4 weeks ago


    Chennai, India HTC Global Services Full time

    HTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA.Hiring IT Service Desk for our premium project.The Service Desk will perform installation, analysis, trouble shooting and fix end user issues for the following types of incidents:Desktop...

  • IT Service Desk

    4 weeks ago


    Chennai, India HTC Global Services Full time

    HTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA. Hiring IT Service Desk for our premium project. The Service Desk will perform installation, analysis, trouble shooting and fix end user issues for the following types of incidents:...

  • IT Service Desk

    4 weeks ago


    Chennai, India HTC Global Services Full time

    HTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA.Hiring IT Service Desk for our premium project.The Service Desk will perform installation, analysis, trouble shooting and fix end user issues for the following types of incidents:Desktop...

  • IT Service Desk

    4 weeks ago


    chennai, India HTC Global Services Full time

    HTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA.Hiring IT Service Desk for our premium project.The Service Desk will perform installation, analysis, trouble shooting and fix end user issues for the following types of incidents:Desktop...

  • IT Service Desk

    4 weeks ago


    chennai, India HTC Global Services Full time

    HTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA. Hiring IT Service Desk for our premium project. The Service Desk will perform installation, analysis, trouble shooting and fix end user issues for the following types of incidents:...