Service Manager

3 days ago


india Parle Global Technologies Pvt. Ltd. Full time

JOB DESCRIPTION:

  • Diploma/B.E (Electronics'/Mechanical)
  • 10 years experience in pharma machinery industry
  • Planning/Scheduling of AMC/BD calls.
  • Generating revenue through AMC/Upgradation.
  • To ensure timely preventive maintenance and quick breakdown resolution in order to maximize uptime to improve operational efficiency and OEE.
  • Metrics-based management to ensure key performance indicators are measured, service levels are managed and opportunities for improvements are addressed.
  • Ensuring new AMC orders are received & AMC are renewed on time
  • Ensure spares quote are sent to customer for the machines under AMC
  • Standard Operating Procedures (SoPs) are in place to take over / hand over equipment maintenance activities.
  • Communicating with clients and customers to ascertain what technical servicing is required.
  • Build and maintain positive relationships with customers, delivering high standards of customer service.
  • Taking feedback from customers of the AMC service provided.


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