Project Manager

3 weeks ago


India CTRL Service India Full time
About Us:

CTRL Service Group is a leading provider of mystery shopping services globally. We are dedicated to helping our clients enhance customer experiences and optimize operational efficiency. We are looking for a dynamic Project Manager with experience in the mystery shopping field to join our growing team in India.


Position Overview:

As a Project Manager, you will play a pivotal role in planning, executing, and overseeing mystery shopping projects from inception to completion. You will collaborate with clients and internal teams to ensure successful project delivery while maintaining high standards of quality and client satisfaction.


Key Responsibilities:
  • Project Planning: Develop detailed project plans, including timelines, milestones, and resource allocation for mystery shopping assignments.
  • Client Liaison: Serve as the primary point of contact for shoppers, managing expectations and ensuring clear communication throughout the project lifecycle.
  • Team Coordination: Coordinate with internal teams (researchers, analysts, and shoppers) to ensure all project components are executed efficiently and effectively.
  • Quality Assurance: Monitor project progress and quality, conducting regular check-ins and implementing improvements as needed.
  • Data Analysis: Review and analyze mystery shopping reports, providing insights and recommendations to clients based on findings.
  • Reporting: Prepare and present project status updates and final reports to clients, highlighting key findings and actionable insights.
  • Continuous Improvement: Identify opportunities for process enhancements within project management and mystery shopping methodologies.


Qualifications:
  • Experience: Minimum of 1 year of experience in project management, specifically within the mystery shopping or market research field.
  • Education: Bachelor’s degree in Business, Marketing, or a related field.


Required Skills:
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Proficient in project management software and tools.
  • Ability to work both independently and collaboratively in a team environment.
  • Attention to Detail with strong focus on quality and accuracy in project deliverables.


What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and supportive work environment.
  • Remote Working environment


Salary Offered- INR 40,000 per month.





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