Service Manager

1 month ago


india Dunamis Machines International Pvt Ltd. Full time

Job Description: We are seeking a dynamic and experienced Service Manager to lead our service operations, ensuring efficiency and high-quality support for our customers. This role is key in maintaining service standards, managing a team of engineers, and driving improvement initiatives.


Key Responsibilities:


  • Team Leadership: Monitor, manage, and evaluate the performance of service engineers, boosting their productivity and ensuring effective service delivery.
  • Customer Support: Handle customer calls directly, providing timely assistance and resolving service-related issues.
  • Service Scheduling: Plan and assign service engineers for on-site customer service and erection projects, ensuring efficient scheduling.
  • Material Coordination: Arrange and procure materials required for service sites, ensuring readiness and availability.
  • Performance Evaluation: Regularly assess the work efficiency of service engineers, identify areas of improvement, and implement training programs to enhance output.
  • Training & Development: Organize and deliver training to service engineers to enhance their technical skills and customer interaction capabilities.
  • Service Coordination: Oversee and maintain coordination with the service coordinators, ensuring smooth operation across all service-related functions.



Qualifications:

  • Proven experience in managing service teams in the machinery manufacturing sector.
  • Strong leadership and organizational skills.
  • Excellent customer service and communication abilities.
  • Ability to assess and improve team performance.
  • Knowledge of service scheduling, material arrangement, and training techniques.



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