Products specialist

15 hours ago

Bangalore, India SentiSum Full time

At Senti Sum, we’re building the AI-native Voice Of Customer platform, helping top consumer brands understand why customers churn and what to do about it. We turn noisy support tickets, reviews, chats, and surveys into clear retention signals. We’re looking for a  Product Specialist to sit at the intersection of product, customers, and AI. You’ll configure our AI, insight reports, and craft prompts that unlock insights. Drive adoption: ensure customers use the product deeply and see measurable impact Become an expert in  AI prompt engineering, designing and refining prompts to deliver accurate, actionable insights Champion simplicity: make advanced AI features intuitive and useful for non-technical users 3–6 years in a customer-facing product role (Solutions, or Product Specialist) at a Saa S or AI-driven company ~ Hands-on experience with AI tools and prompt engineering (configuring LLMs, fine-tuning prompts, or similar applied AI work)~ Background in onboarding, adoption, or solution setup and driving usage and measurable impact ~ Comfortable working with data and product configuration (no heavy coding required, but technical curiosity essential)~ Bonus: Startup experience where you’ve worn multiple hats and moved fast to deliver customer value Salary: 15 - 25 lac fixed + bonus + ESOPs

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