Servicenow-product Specialist

About ANSR Global CorporationANSR is a market leader in enabling organizations to build manage and scale global teams through Global Capability Centers GCCs We provide full life-cycle services including GCC design set up and enabling operations For over 18 years companies cutting across size industry and markets have relied on ANSRs expertise to successfully build global business and technology teams Since its inception ANSR has established over 90 GCCs Our experience spans across industries including retail CPG banking insurance travel transportation and healthcare We operate in supply-rich locations like India Central and Eastern Europe South America Canada and Southeast Asia ANSR Global is the leading consulting firm for companies seeking to set up global capability centers GCCs It provides a full suite of products and services to its clients including collaborative workspaces managed services for site support and talent acquisition We partner with our clients to understand their unique business situations and translate them into actionable insights for a robust talent strategy for their GCCs About ServiceNow Practice ANSR in collaboration with ServiceNow is revolutionizing service delivery in Global Capability Centers GCCs This strategic initiative involves co-curating a suite of new products and solutions tailored for the GCCs leveraging ServiceNow s cutting-edge capabilities The establishment of NOW Centers of Excellence COEs in GCCs is a key highlight comprising Consulting and Staff Augmentation Services dedicated to accelerating the setup of these COEs To accelerate the setup of NOW COEs in GCCs ANSR will be providing advisory and consulting services to build a comprehensive business and roadmap for establishing a successful SN COE at the GCC ANSR is introducing staff augmentation services for GCCs in India ensuring flexible capacity and rapid resource deployment This initiative aims to accelerate project delivery and meet dynamic demands efficiently Furthermore ANSR is committed to building a workforce of high-quality NOW-trained employees specifically for the NOW COEs in GCCs providing skilled professionals In addition to this as an internal initiative ANSR is re-platforming its service delivery to the NOW platform consolidating the entire service portfolio on NOW This strategic shift ensures a connected end-to-end experience for customers optimizing efficiency and elevating the overall service quality We are seeking a dynamic and experienced Product Specialist with expertise in ServiceNow to join our team As a Product Specialist you will play a pivotal role in driving the implementation customization and optimization of ServiceNow solutions to meet the needs of our clients You will collaborate closely with cross-functional teams to understand business requirements configure the platform and provide ongoing support and enhancement Role and Responsibilities Serve as a subject matter expert on the ServiceNow platform including IT Service Management ITSM IT Operations Management ITOM and IT Business Management ITBM modules Work closely with stakeholders to gather requirements analyze business processes and design solutions that leverage ServiceNow capabilities effectively Lead the implementation and configuration of ServiceNow applications workflows forms and reports to align withclient objectives Customize ServiceNow applications using JavaScript HTML CSS and other scripting languages as needed Provide technical guidance and support to project teams throughout the development lifecycle including requirements gathering design testing deployment and post-implementation support Collaborate with developers and administrators to troubleshoot and resolve technical issues ensuring the stabilityand performance of ServiceNow instances Conduct user training sessions and create documentation to enable end-users to leverage ServiceNow functionalitiesefficiently Stay current with ServiceNow releases updates and best practices and evaluate new features for potentialimplementation Participate in pre-sales activities including product demonstrations proposal development and client presentations Contribute to the continuous improvement of internal processes methodologies and tools related to ServiceNow implementation and support Experience and Requirements 4 years of experience with ServiceNow ITSM CSM ITOM ITBM including implementation customization and administration Proven experience as a ServiceNow Developer Administrator or Consultant with at least 3 years of hands-onexperience Strong understanding of IT Service Management ITSM processes and best practices Proficiency in configuring and customizing ServiceNow applications including Incident Management Change Management and Service Catalog Extensive experience with ServiceNow scripting languages including JavaScript GlideScript and Jelly Excellent analytical problem-solving and communication skills Ability to work effectively both independently and as part of a team in a fast-paced environment ServiceNow certifications e g Certified System Administrator Certified Implementation Specialist preferred Experience with Agile methodologies and DevOps practices is a plus Educational Qualification Bachelor degree in Computer Science engineering or certification in related fields