SOTC Travel Ltd. | Implementation Manager | gurgaon

1 month ago


gurgaon, India SOTC Travel Ltd. Full time
Purpose of Role Account Implementation
1. Responsible for new client account implementation & new product roll out for existing customers
2. Responsible for maintaining thorough documentation for all implementations
3. Project Manage all implementations until Go Live
4. Manage client expectations during the client implementation period by discussing progress with the client &; internal team at least once a week
5. Build & maintain a close working relationship with the client by being the first point of contact for technical &/or advisory services during the implementation
6. Coordinate with cross functional teams internally in defining all functional process
7. Build & share Implementation Planner along with Milestones and Responsibilities within the internal teams
8. Complete the following: Escalation Metrics, SLA, SOP, Knowledge Bank Creation, upload of client private fares & others as per client requirement
9. Ensure internal technology is in place for the Go-Live of new account
10. Ensure seamless implementation delivery of new accounts assigned
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