Travel Agent

1 week ago


Gurgaon, India Radical Minds technologies pvt ltd Full time

We at **Radical Minds Technologies Pvt Ltd.** are looking for a customer-oriented service representative for our company.

**What does a Customer Service Representative do?**

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

**Customer Service Responsibilities list**:

- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Follow communication procedures, guidelines and policies
- Plan and sell transportations, accommodations, insurance and other travel services.
- Deal with occurring travel problems, complaints or refunds

**Requirements and skills**
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
- **knowledge of computer reservations systems, GDS (Galileo) systems and e-travelling will be an advantage**
- Fluency in English; multilingualism is a plus
- **Diploma on Travel and tourism from a recognised institute**
- **DAY SHIFT FOR FEMALE CANDIDATE**

**Working days**: 6 days a week

**Salary**: 16 to 18k(Based on interview)

**Location**: plot no. 368,Radical Minds Udyog Vihar Phase 2, Gurgaon 122008

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹16,000.00 - ₹18,000.00 per month

Schedule:

- Flexible shift
- Rotational shift

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Speak with the employer**
+91 8307357630


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