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Senior Travel Consultant
2 months ago
Job Description:We are looking for a meticulous Airline Operations & Customer Experience Specialist
to join our team. This non-sales role will play a key part in managing airline schedule changes, improving client satisfaction, and ensuring operational excellence for the UK market.Key Responsibilities:Handle airline schedule changes
(e.g., HX PNRs, UN PNRs) and communicate updates to customers promptly.Provide alternative solutions for affected flights and ensure customer satisfaction.Request reviews
from passengers to improve service quality and maintain a strong reputation in the UK market.Monitor
low-performing bookings , analyze trends, and take proactive steps to address concerns.Manage
refund processes , ensuring timely action and compliance with airline policies.Maintain detailed records of communications, schedule changes, and resolutions.Collaborate with internal teams to ensure seamless operations and a high standard of service delivery.What We’re Looking For:Experience
in airline operations or backend travel industry roles.Knowledge of airline systems and
GDS platforms
(e.g., Galileo, Amadeus, or Sabre).Strong understanding of the
UK travel market
and customer expectations.Excellent
communication skills
to handle customer interactions professionally.Attention to detail and ability to manage multiple tasks in a fast-paced environment.Problem-solving mindset with a focus on delivering solutions promptly.
