Head of ICT Infrastructure

Head of IT Infrastructure — Daskalos (Multi-Campus, India) Daskalos is launching and operating multiple higher-education campuses across India in collaboration with international partner institutions. We’re seeking a Head of IT Infrastructure to architect, build, and operate a world-class, scalable campus technology foundation—end-to-end. Define the multi-campus IT infrastructure blueprint (LAN/WAN/SD-WAN, Wi-Fi 6/6E, data center/edge, cloud, identity/SSO, endpoint management, collaboration, AV/classroom tech, security & surveillance integrations). Establish reference architectures and standards (network segmentation, zero-trust principles, cabling, power/UPS, redundancy). Lead site surveys, BoQs, and high-level/low-level designs ; Oversee installation and commissioning of network, servers/edge, Wi-Fi, classroom AV, access control/CCTV , and service rooms. Integrate academic systems ( LMS , SIS/ERP , library systems) with identity, networking, and security controls. Operations & Service Management Stand up an ITIL-aligned run model (incident, change, problem, asset/CMDB, capacity, DR/BCP). Define and track SLAs , uptime, MTTR, and performance metrics; Implement observability (NMS, log mgmt, SIEM) and backup/DR for on-prem and cloud workloads. Security, Compliance & Quality Drive security by design (network segmentation, MFA, MDM, endpoint hardening). Ensure compliance with applicable data protection and education regulations (e.g., Run quality governance : design reviews, acceptance tests, audits, and continuous improvement. Source and manage OEMs, system integrators, ISPs/telcos, AV partners , and managed service providers. Own contracts, RFP/RFQ , commercials, SOWs, SLAs, and quarterly business reviews; Coordinate with international partner universities and domestic stakeholders to align requirements and approvals. Build and lead a high-performing infra & operations team (central + campus IT). Collaborate with Academics, Student Services, Facilities, and Finance for integrated delivery (e.g., Complete IT build-outs for several campuses on time and within budget; Always-on operations: ≥9% uptime for critical services (network, identity, LMS/SIS integrations, AV in classrooms, security systems). Coverage & performance: Governance & quality: Faculty/Student IT CSAT ≥4.partner university IT sign-offs completed per MoU. Required Experience & Qualifications ~12–18+ years in IT infrastructure with 5+ years leading multi-site or campus build-outs; demonstrable greenfield campus experience is a must. ~ Networking: routing/switching, SD-WAN , Wi-Fi design, network security, QoS. ~ Microsoft Entra ID/Azure AD (or equivalent), SSO/SAML/OIDC, RBAC. ~ Intune), Office 365/Google Workspace, meeting/classroom AV. ~ Compute/Storage/Cloud: virtualization, edge compute, backups/DR, hybrid cloud. ~ Security & Observability: firewalls, NAC, SIEM, NMS, logging/monitoring. ~ RFPs, BoQs, commercials, SLAs, acceptance testing. ~ Process orientation (ITIL), project/program management (PMP/Prince2 or equivalent mindset), and governance rigor . ~ Excellent communication , stakeholder management (international & domestic), and cross-cultural collaboration skills. ~ Bachelor’s in Engineering/CS or equivalent; Relevant certifications (ITIL, CCNP/Enterprise, Azure/AWS, PMP) are a plus. Solutioning & Decision Quality: balances standards with pragmatic delivery; proactive risk management. People Leadership: hires, coaches, and retains strong talent; India (with frequent travel across campuses; ~40–60% travel). Employment Type: Full-time. Reports To: COO / Head of Operations (or CTO), with dotted line to Academic Partnerships.