Solution Manager
1 week ago
Job Description Solution Development - Manage end-to-end ICT hosting service solutions, including: - Private cloud - Data center infrastructure - Backup and storage systems - Infrastructure-as-a-Service (IaaS) and related services. - Design and implement scalable, secure, and cost-effective infrastructure solutions. 2. Service Delivery - Ensure timely, scope-aligned delivery of services that meet defined SLAs and quality standards. - Develop agile and efficient service processes; continuously update documentation and knowledge articles. - Handle incident escalations and optimize support ticket lead times. - Participate in and contribute to ICT service delivery projects. 3. Stakeholder Engagement - Coordinate effectively with: - Internal IT and business units - External vendors and service providers - Support the Service Manager and Service Owners in shaping the future strategy for ICT Production Hosting. 4. Service Management and Optimization - Oversee the full lifecycle of ICT hosting services within the CMDB: - Upgrades, patching, migrations, and decommissioning. - Ensure proper software license and asset management. - Monitor performance KPIs and drive continuous service improvements. - Ensure compliance with baseline security standards and collaborate with the Security Team to address emerging threats. 5. Asset and Risk Management - Operate hosting services with a focus on cost efficiency and performance optimization. - Identify operational risks early and implement mitigation strategies for uninterrupted service delivery. Qualifications and Skills Required: - Bachelor's degree in Computer Science, Information Technology, or related field. - 10+ years of experience in ICT hosting services, cloud infrastructure, or similar domains. - Demonstrated expertise in solution design, delivery, and lifecycle management. - Strong knowledge of: - Private/public cloud platforms - Virtualization technologies (VMware, Hyper-V, etc.) - Enterprise Data Center operations - Proven ability to manage stakeholders across technical and business functions. - Excellent written and verbal communication skills in English. Preferred: - Industry certifications such as: - ITIL - VMware (VCP) - Microsoft (e.g., Azure Administrator, MCSA) - Strong analytical, problem-solving, and risk assessment capabilities. Key Competencies - Strong balance of technical expertise and business acumen. - Ability to collaborate cross-functionally and lead through influence. - Strong organizational, planning, and project execution skills. - A customer-centric mindset and the ability to foster a positive team culture. - Deep understanding and application of ITIL practices in hosting service environments.
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